FAQs & Troubleshooting
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208 Results
- 1What is Brother iPrint&Scan?
- 2The printer status is Offline or Paused.
- 3The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 4My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 5Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 6The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 7Can I print from or scan to Android™ Smartphone?
- 8I am using Safari in Mac OS X. When I created a CSR or a Self-signed Certificate using the IP address to configure the "Common Name" and I try to access the Print Server using Safari with SSL communication, Safari issues an alert.
- 9What kind of memory can I use?
- 10I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 11Delete print jobs from the print queue.
- 12Download a file from the "Downloads" section and save it to Windows 8 computer.
- 13Print a web page from iPrint&Scan when using an Android™ mobile device.
- 14Printing documents from the Brother iPrint&Scan when using an Android™ mobile device.
- 15Is there an XML Paper Specification Printer Driver for Windows XP or Windows Server 2003?
- 16Reset the network settings to the factory default
- 17What is the printable area per page?
- 18Install extra memory
- 19Print the Network Configuration List
- 20Print on plain paper or bond paper from the Manual feed slot
- 21Can I print from and scan to iPhone, iPod touch and iPad?
- 22I cannot install Brother drivers on Debian 10 or later (Linux)
- 23Cannot print after a Windows 10 update (June 2020)
- 24I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 25I cannot save a file downloaded from the Brother support website (For Windows)
- 26The Wireless Setup Wizard shows a dialog prompting me to install the Java Runtime Environment and I cannot finish setting up my Brother machine with a network connection (OS X v.10.10.x).
- 27Print PDF file or documents from the Brother iPrint&Scan application when using Windows Phone.
- 28Use the Universal Printer Driver for BR-Script. (PostScript language emulation)
- 29Can I print on transparencies e.g. for overhead projectors?
- 30Printing from other applications than the Brother iPrint&Scan when using an Android™ mobile device.
- 31Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 32Discover the MAC address of the Brother network card
- 33Change the printer driver settings (Windows/macOS)
- 34I configured the "IP Config" method of the machine to "Auto" to assign an IP address automatically, however it was changed to "Static" unexpectedly. I get an error message that indicates that the IP address is not unique, or a document is printed out on a different machine.
- 35How can I configure my machine in a wireless network using SecureEasySetup™, Wi-Fi Protected Setup™ or AOSS™?
- 36I'm trying to install the driver with network settings, but the installation wizard is not able to locate the Brother machine on my network, I'm getting the message "No devices could be found over the network".
- 37I cannot connect to the print server using my web browser. What should I do?
- 38The "Go to printer's website" option in Windows XP and Windows Vista is not working. / The "Get More Info" option in Windows 2000 and Windows Server 2003/2008 is not working. What should I do?
- 39I want to use a different Port number other than 631 with Windows 2000/XP, Windows Vista and Windows Server 2003/2008 IPP. What should I do ?
- 40My Antivirus Software gives a warning message during the installation of Web BRAdmin.
- 41I cannot find some option in the Printing preferences. (For Windows)
- 42Can I select paper trays from my device (Android™) using the Brother iPrint&Scan?
- 43Can I use AirPrint with my Brother machine?
- 44Configure the Brother machine for a wireless network with a USB or network cable using the Installation CD-ROM
- 45Adjust color settings by using the custom setting in the printer driver
- 46Carry out calibration to improve the color density
- 47Disable the APIPA protocol
- 48What is the Network Shared printing?
- 49Create or view a XML Paper Specification document
- 50Create the file for direct printing