FAQs & Troubleshooting
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225 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 2I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 3I cannot print using my Brother machine on a wireless network (Mac)
- 4I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 5I cannot find the destination computer on the network when I try to scan a document using the machine's Scan key or control panel.
- 6Can I print from or scan to Android™ Smartphone?
- 7A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 8The printer status is Offline or Paused.
- 9Paper Jam
- 10Refill Ink
- 11Load envelopes
- 12The scan key does not work after reconnecting the USB cable or rebooting my machine (openSUSE 11.4) (Linux)
- 13I want to print using CUPS while keeping SELinux enabled. (Linux)
- 14I cannot save a file downloaded from the Brother support website (For Windows)
- 15How to identify your Operating System (OS).
- 16Print Photos or Documents from the Brother iPrint&Scan application when using an iPhone, iPod touch and iPad.
- 17Change the scan settings for scanning from ControlCenter2 or the SCAN key (For Macintosh)
- 18High Temperature
- 19Ink Low
- 20Ink is still wet after printing on Glossy Paper and even after ink dries, smudge appears.
- 21I configured the "IP Config" method of the machine to "Auto" to assign an IP address automatically, however it was changed to "Static" unexpectedly. I get an error message that indicates IP address is not unique, or a document is printed out by the machine I didn't expected.
- 22Can third party ink be used to refill the ink tanks?
- 23When I print, the pages are smudged with ink.
- 24Print on both sides of the page? (Manual 2-sided/Duplex Printing)
- 25Why do the color ink tanks run out of ink even though I never or rarely print in color?
- 26I cannot install Scan-key-tool in Ubuntu 23.10 or later, or in its derivatives. (Linux)
- 27I cannot install the Linux printer driver in Fedora 33 or later. (Linux)
- 28My machine prints 2-sided when I select 1-sided printing in the driver (Linux)
- 29The downloaded driver's name is different from my machine's name. (Linux)
- 30Important points for specifying the scan area (Linux)
- 31I am unable to print from a client PC to a printer on a print server. (Linux)
- 32Install your Brother machine's software from the supplied installation disc or from Full Driver Package. (Windows)
- 33Printing result in Windows Photo Viewer is light.
- 34Open the Control Panel (For Windows)
- 35Important points you need to confirm before configuring your Brother machine for a wireless network.
- 36What is the Network Shared printing?
- 37I am sharing my Brother machine. I can print but cannot scan.
- 38Can I print directly onto DVDs or CDs?
- 39I cannot scan via USB. (Mac OS X)
- 40My Brother machine feeds multiple sheets of paper at a time.
- 41Scan a document in OS X 10.8/macOS 10.12 - 10.15.
- 42Scan a document from a Windows XP application
- 43Uninstall the Brother Software and Drivers (Windows)
- 44I cannot install the scanner driver (brscan5) in Fedora 40 or later. (Linux)
- 45I'm using Ubuntu 23.04 on their derivatives. I cannot print from Brother Inkjet Printer. (Linux)
- 46I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 47I cannot install the driver when using the Driver Install Tool. (Linux)
- 48My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 49I cannot print or scan via USB on Fedora 38 or later and on their derivatives (Linux)
- 50I cannot print or scan via USB on Debian 11 or later, Ubuntu 20.04 or later and on their derivatives (Linux)