FAQs & Troubleshooting
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137 Results
Note: “*” indicates that the content is from the Online User’s Guide.
- 1What driver package format is supported by my Linux distribution?
- 2Can I use non-Brother or third party supplies with the Brother machine?
- 3I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 4I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 5Install the Brother Mobile Connect application (for mobile device)
- 6Delete print jobs from the print queue.
- 7I cannot install the scanner driver in Ubuntu 21.04. (Linux)
- 8I get the "Filter "brlpdwrapper[model name]" for printer "[model name]" not available: No such file or directory" error on Gentoo (Linux)
- 9Adjust color settings by using the custom setting in the printer driver (Windows only)
- 10The printer status is Offline or Paused.
- 11I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 12When accessing Web Based Management via HTTPS, I get a security warning that the connection is not private or that the site is not secure.
- 13I cannot print or scan via USB on Debian 11 or later, Ubuntu 20.04 or later and on their derivatives (Linux)
- 14Cannot print after a Windows 10 update (June 2020)
- 15Wireless setup is requesting a WPS PIN to complete the setup
- 16How to use Scan-key-tool features. (Scan-to-File, Scan-to-Image or Scan-to E-mail) (Linux)
- 17I am unable to print from a client PC to a printer on a print server. (Linux)
- 18I cannot print on a wireless (Wi-Fi) network (Windows)
- 19I cannot print on a wireless (Wi-Fi) network (Mac)
- 20How to identify your Operating System (OS).
- 21Cannot Scan ##
- 22Change the printer driver settings (Windows)
- 23Condensation
- 24No Toner
- 25I just replaced the toner cartridge and the LCD continues to display the message "Toner Life End" or "Replace Toner".
- 26Horizontal coloured lines appear on the page
- 27The scanning speed is slow when scanning from my machine. (Windows)
- 28I cannot install Scan-key-tool in Ubuntu 23.10 or later, or in its derivatives. (Linux)
- 29I cannot connect my machine to a Windows 11 computer via USB.
- 30I cannot install the Linux printer driver in Fedora 33 or later. (Linux)
- 31Configure the Scan to Email Feature (Linux)
- 32Configure and use the Scan Key Tool (Linux)
- 33Change the brscan5 scan settings using XSane (Linux)
- 34Where can I download Brother iPrint&Scan application for Mac?
- 35My machine prints 2-sided when I select 1-sided printing in the driver (Linux)
- 36The driver installation was successful but I cannot print on Redhat, Fedora, or CentOS (Linux)
- 37Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 38The driver installation finished successfully but I cannot print. (Linux)
- 39When I try to use the scan key on my network connected machine, I receive the error "Check connection" or I can not select anything except "scan to FTP". (Linux)
- 40Important points for specifying the scan area (Linux)
- 41To install the printer driver easily using a tool. (Linux)
- 42Set up a Brother machine and your mobile device on a wireless (Wi-Fi) network
- 43Control Printer Driver settings (only available for Windows)
- 44What is the difference between the toner cartridge and the drum unit?
- 45Important points you need to confirm before configuring your Brother machine for a wireless network.
- 46I cannot print from my computer via USB.
- 47I cannot scan via network.
- 48What is the default password for my BRAdmin or Web Based Management?
- 49My Brother machine has no power.
- 50Toner smears easily