FAQs & Troubleshooting
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131 Results
Note: “*” indicates that the content is from the Online User’s Guide.
- 1I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 2Document Jam
- 3Cannot Print ##
- 4I still receive the error message "Replace Drum" or "Drum End Soon" after I replace the drum unit with a new one.
- 5I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 6Connect a Brother machine to a wireless (Wi-Fi) network using the Brother Mobile Connect app
- 7I cannot print on a wireless (Wi-Fi) network (Mac)
- 8Self-Diagnostic
- 92-sided Disable or 2-sided Disabled
- 10My Brother machine could not be found over the network when I installed drivers on my computer.
- 11(Video) Load an Envelope (Manual Feed Slot)
- 12I cannot print or scan via USB on Debian 11 or later, Ubuntu 20.04 or later and on their derivatives (Linux)
- 13Change the brscan5 scan settings using XSane (Linux)
- 14The downloaded driver's name is different from my machine's name. (Linux)
- 15Wireless setup is requesting a WPS PIN to complete the setup
- 16Command List of brscan. (Linux)
- 17Firewall port requirements of the Scan Key Tool (Linux)
- 18I cannot print using my Brother machine on a wired network (Windows/macOS)
- 19Wrong Toner or Wrong Toner Cartridge
- 20I cannot print on a wireless (Wi-Fi) network (Windows)
- 21After the selected tray is out of paper, the Brother Machine prints by different paper size and paper types from another tray.
- 22I cannot save a file downloaded from the Brother support website (For Windows)
- 23Protect your Brother machine against unauthorised access over the network
- 24Cannot Scan ##
- 25Change the printer driver settings (Windows)
- 26Toner Ended
- 27Manual Feed
- 28In Windows, the Brother printer or scanner driver windows are in a foreign language. How can I change the printer or scanner driver windows to be in a local language?
- 29Drum End Soon
- 30I cannot install Scan-key-tool in Ubuntu 23.10 or later, or in its derivatives. (Linux)
- 31I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 32I cannot connect my machine to a Windows 11 computer via USB.
- 33Configure and use the Scan Key Tool (Linux)
- 34The scan key does not work after reconnecting the USB cable or rebooting my machine (openSUSE 11.4) (Linux)
- 35Where can I download Brother iPrint&Scan application for Mac?
- 36Large characters are printed incorrectly. (Linux)
- 37When I try to use the scan key on my network connected machine, I receive the error "Check connection" or I can not select anything except "scan to FTP". (Linux)
- 38Important points for specifying the scan area (Linux)
- 39I am unable to print from a client PC to a printer on a print server. (Linux)
- 40To install the printer driver easily using a tool. (Linux)
- 41Install your Brother machine's software from the supplied installation disc or from Full Driver Package. (Windows)
- 42Update the Driver or Firmware for your Brother machine
- 43Control Printer Driver settings (only available for Windows)
- 44What is the Network Shared printing?
- 45Supported models of Universal Printer Driver for BR-Script (PostScript language emulation)
- 46Find the Wireless Security Information (e.g. SSID, Network key etc.) for Mac OS X 10.10.5 or greater
- 47Ghosting images
- 48The scanning speed is slow when scanning from my machine. (Windows)
- 49I cannot install the scanner driver (brscan5) in Fedora 40 or later. (Linux)
- 50What is the default password for my Brother machine?