FAQs & Troubleshooting
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249 Results
- 1I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 2Paper is Jammed in the 2-sided Tray
- 3Paper is Jammed in the Paper Tray
- 4The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 5Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 6Paper is Jammed in the Back of the Machine
- 7Paper is Jammed inside the Machine
- 8I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 9Wrong Toner
- 10Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
- 11What is Brother iPrint&Scan?
- 12My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 13I cannot install Brother drivers on Debian 10 or later (Linux)
- 14The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 15I cannot scan via network.
- 16Document Jam
- 17I cannot scan a document using Brother iPrint&Scan (Windows/macOS)
- 18Create a Certificate Signing Request (CSR)
- 19Updating my machine's firmware using the "Firmware Update" menu or Brother iPrint&Scan results in an error.
- 20Remove Small Scraps of Paper Jammed in the ADF
- 21Send an Email Securely Using SSL/TLS
- 22I cannot save a file downloaded from the Brother support website (For Windows)
- 23"Offline" appears on the Status Monitor.
- 24Print a web page from iPrint&Scan when using an Android™ mobile device.
- 25Open the "Scanners and Cameras" and Properties.
- 26What is AirPrint?
- 27Supported models of Universal Printer Driver for PCL
- 28Manual Feed
- 29In Windows, the Brother printer or scanner driver windows are in a foreign language. How can I change the printer or scanner driver windows to be in a local language?
- 30Change the Language on the LCD
- 31I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 32Configure and use the Scan Key Tool (Linux)
- 33Important points for specifying the scan area (Linux)
- 34Uninstall Scan-key-tool. (Linux)
- 35I want to print using CUPS while keeping SELinux enabled. (Linux)
- 36Uninstall printer drivers (Linux)
- 37Firewall port requirements of the Scan Key Tool (Linux)
- 38My Brother machine is unresponsive.
- 39Control Printer Driver settings (only available for Windows)
- 40Step by Step Guide for Creating and Installing a Certificate
- 41Set up a Scan to FTP Profile
- 42Scan an image and insert it into an Office 2007 application. (For Windows Vista or later)
- 43The scanning speed is slow when scanning from my machine. (Windows)
- 44I cannot install the scanner driver (brscan5) in Fedora 40 or later. (Linux)
- 45I cannot install Scan-key-tool in Ubuntu 23.10 or later, or in its derivatives. (Linux)
- 46What is the default password for my Brother machine?
- 47I cannot install the driver when using the Driver Install Tool. (Linux)
- 48I cannot connect my machine to a Windows 11 computer via USB.
- 49I cannot install the Linux printer driver in Fedora 33 or later. (Linux)
- 50I cannot find some options in the Print dialog box (macOS 11 or later)