FAQs & Troubleshooting
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271 Results
- 104/07/2024I cannot scan a document using Brother iPrint&Scan (Windows/macOS)
- 204/07/2024Brother iPrint&Scan cannot find my Brother machine (macOS)
- 304/07/2024Scan a document using Brother iPrint&Scan. (Windows, macOS)
- 427/06/2024The scanning speed is slow when scanning from my machine. (Windows)
- 513/06/2024My Brother machine is unresponsive.
- 605/06/2024I cannot install the scanner driver (brscan5) in Fedora 40 or later. (Linux)
- 728/05/2024Toner Low or Prepare New Toner Cartridge
- 828/05/2024Drum End Soon
- 929/02/2024(Video) Set up a Brother machine and your mobile device on a wireless network
- 1014/02/2024I cannot print using my Brother machine on a wireless network (Mac)
- 1114/02/2024Find the Wireless Security Information (e.g. SSID, Network key etc.) for Mac OS X 10.10.5 or greater
- 1231/01/2024I cannot install Scan-key-tool in Ubuntu 23.10 or later, or in its derivatives. (Linux)
- 1310/01/2024What is the default password for my Brother machine?
- 1404/01/2024(Video) Unpack your Brother machine and install the toner cartridge
- 1504/01/2024(Video) Load A4/Letter paper
- 1604/01/2024(Video) Connect telephone line and power cords
- 1704/01/2024(Video) Load an Envelope (Manual Feed Slot)
- 1822/09/2023I cannot scan via network.
- 1925/08/2023Update your machine's firmware using Brother iPrint&Scan (Android/iOS)
- 2023/08/2023Out of Memory
- 2126/07/2023Media Type Mismatch or Media Mismatch
- 2229/06/2023Print on Both Sides of the Paper Automatically (Automatic 2-sided Printing)
- 2327/06/2023Uninstall the drivers. (Mac OS X 10.6 - macOS 12)
- 2406/06/2023I cannot print or scan via USB on Fedora 38 or later and on their derivatives (Linux)
- 2506/06/2023I cannot print or scan via USB on Debian 11 or later, Ubuntu 20.04 or later and on their derivatives (Linux)
- 2601/06/2023Print both sides of paper or a booklet automatically
- 2701/06/2023Add your Brother machine with AirPrint (macOS)
- 2801/06/2023Delete print jobs from the print queue.
- 2916/05/2023I cannot print from my computer via USB.
- 3026/04/2023I cannot print using my Brother machine on a wired network. (Windows/macOS)
- 3110/04/2023The network scanning feature does not work when pressing the scan key on my Brother machine control panel. (For Windows)
- 3207/04/2023The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 3307/04/2023I cannot print on a wireless (Wi-Fi) network (Windows)
- 3403/04/2023Change machine settings from your computer.
- 3527/03/2023"Offline" appears on the Status Monitor.
- 3627/03/2023Install the built-in drivers (For Windows 8 and Windows 10)
- 3727/03/2023Change the printer driver settings (Windows/macOS)
- 3827/03/2023The printer status is Offline or Paused.
- 3923/03/2023Scan Using Nuance™ PaperPort™ 14SE or Other Windows Applications
- 4017/03/2023Open the "Scanners and Cameras" and Properties.
- 4115/02/2023How to use Driver Deployment Wizard(only available for Windows)
- 4215/02/2023Find the Wireless Security Information (e.g. SSID, Network key etc.) for Windows
- 4314/02/2023Scan a document in Windows 8 and Windows 10.
- 4414/02/2023I'm trying to install the driver with network settings, but I cannot locate a network connected Brother machine and complete the driver installation. (For Windows)
- 4518/01/2023Clean the Scanner
- 4613/01/2023I am trying to use a Brother driver from the CD supplied with the machine or downloaded from the Internet, and I cannot scan from Windows Server 2008, Windows Server 2008 R2, Windows Server 2012, Windows Server 2012 R2, Windows Server 2016 or Windows Server 2022.
- 4719/12/2022I still receive the error message "Replace Drum" or "Drum End Soon" after I replace the drum unit with a new one.
- 4819/12/2022Can I use non-Brother or third party supplies with the Brother machine?
- 4919/12/2022Cannot Detect
- 5019/12/2022I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Ended" or the Toner LED is still on or flashing.