FAQs & Troubleshooting
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169 Results
- 1Scan multiple pages into one file instead of each scan being saved as a separate file.
- 2Print command (LPR) (Linux)
- 3I cannot install the driver when using the Driver Install Tool. (Linux)
- 4My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 5Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
- 6Can I use AirPrint with my Brother machine?
- 7How to identify your Operating System (OS).
- 8When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 9I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Life End" or the Toner LED is still on or flashing.
- 10Uninstall the drivers. (Mac OS X 10.6 - macOS 12)
- 11I cannot install Scan-key-tool in Ubuntu 23.10 or later, or in its derivatives. (Linux)
- 12I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 13Configure and use the Scan Key Tool (Linux)
- 14My machine prints 2-sided when I select 1-sided printing in the driver (Linux)
- 15I installed scan-key-tool, but it does not work. (Linux)
- 16Install the built-in drivers (For Windows 8 and Windows 10)
- 17A message to install Java runtime appears when I start some applications on Mac OS X 10.7 or greater.
- 18The printout is out of alignment or the size of the printed document is reduced when printing the document from Microsoft Word 2010.
- 19When I scan the document with using ScanSoft™ PaperPort™ 11 SE , the bottom of the document is cut off. What should I do?
- 20How do I clean the drum unit?
- 21Change the user interface of ControlCenter3
- 22My Brother machine misfeeds paper.
- 23I'm using Windows. I insert the CD-ROM supplied with my machine into my PC's CD-ROM drive, but the installation screen is not automatically displayed on the PC.
- 24I cannot install the scanner driver (brscan5) in Fedora 40 or later. (Linux)
- 25I cannot install the Linux printer driver in Fedora 33 or later. (Linux)
- 26I cannot install Brother drivers on Debian 10 or later (Linux)
- 27Configure the Scan to Email Feature (Linux)
- 28What driver package format is supported by my Linux distribution?
- 29Scan using XSane or GIMP (Linux)
- 30Cannot print after a Windows 10 update (June 2020)
- 31The scan key does not work after reconnecting the USB cable or rebooting my machine (openSUSE 11.4) (Linux)
- 32I cannot scan from my Brother machine in Ubuntu 16.10 (Linux)
- 33I cannot scan with brscan, brscan2, or brscan3 via USB (Linux)
- 34Paper size settings are unavailable when I print from OpenOffice (Linux)
- 35The downloaded driver's name is different from my machine's name. (Linux)
- 36The driver installation was successful but I cannot print on Redhat, Fedora, or CentOS (Linux)
- 37"ControlCenter needs to be updated." - macOS 10.15 Catalina
- 38I cannot install the LPD/LPRng driver and get a message that LPD does not exist. (Linux)
- 39Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 40Large characters are printed incorrectly. (Linux)
- 41The driver installation finished successfully but I cannot print. (Linux)
- 42I'm using Fedora 28 or later. I cannot scan from my Brother Machine or it says that it cannot find the Brother Machine. (Linux)
- 43When I scan multiple page documents using the ADF, all pages are feeded, but only page 1 shows in XSANE. (Linux)
- 44I cannot scan when using SELinux (Security-Enhanced Linux)
- 45I'm using Ubuntu 11.10 or higher. I cannot scan from my Brother Machine. (Linux)
- 46When I try to use the scan key on my network connected machine, I receive the error "Check connection" or I can not select anything except "scan to FTP". (Linux)
- 47When scanning I receive the error "Failed to start scanner : Invalid argument". (Linux)
- 48Command List of brscan. (Linux)
- 49Delete a network scanner entry. (Linux)
- 50Important points for specifying the scan area (Linux)