FAQs & Troubleshooting
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237 Results
- 1When I load the Brother software, the installation will not continue past the instruction to connect the USB cable to the computer. (USB interface, cable)
- 2Change the printer driver settings (Windows/macOS)
- 3Does NC-2200w work with Windows Vista?
- 4The error message "[model name] cannot be found. ... (CC3-202-03031b02)" appears when scanning a document using ControlCenter3 on Windows 7 with the USB connection.
- 5I'm using Windows XP and when I attempt to install the USB drivers on my Brother machine I receive the message "Cannot Install this Hardware" and I am unable to print. What can I do?
- 6Where is the Manual 2-sided(Duplex) setting option in the Mac OS X 10.3 driver ?
- 7Protect your Brother machine against unauthorised access over the network
- 8The printer status is Offline or Paused.
- 9When I try to install the MFL-Pro Suite from the CD-ROM, I receive an Internal Error 2723 and an IS001 Error stating: The PaperPort Installer doesn't respond. What can I do?
- 10Change the user interface of ControlCenter3
- 11Printing on thick paper or transparencies.
- 12I want to use the Simple Network Configuration capabilities of Apple Mac OS X but I cannot find my printer in the "Print Center", "Printer Setup Utility" or "Default Printer Browser".
- 13How do I factory reset the print server?
- 14My Antivirus Software gives a warning message during the installation of Web BRAdmin.
- 15I cannot install the scanner driver (brscan5) in Fedora 40 or later. (Linux)
- 16I cannot install Scan-key-tool in Ubuntu 23.10 or later, or in its derivatives. (Linux)
- 17Configure and use the Scan Key Tool (Linux)
- 18I'm using Ubuntu 11.10 or higher. I cannot scan from my Brother Machine. (Linux)
- 19When I try to use the scan key on my network connected machine, I receive the error "Check connection" or I can not select anything except "scan to FTP". (Linux)
- 20Uninstall the scanner driver. (Linux)
- 21I'm using a Debian based distribution (e.g. Ubuntu, Kubuntu etc). When installing the CUPS Wrapper driver, I get the following error message: "/usr/local/Brother/cupswrapper/cupswrapper[model name]: No such file or directory". (Linux)
- 22I am unable to print from a client PC to a printer on a print server. (Linux)
- 23ControlCenter3 displays a blank screen at startup (Windows)
- 24Open the Control Panel (For Windows)
- 25Install the built-in drivers (For Windows 8 and Windows 10)
- 26What is the Network Shared printing?
- 27When I scan a document using ControlCenter, the scanned file size is too big.
- 28I can print but cannot scan via network. (For Macintosh)
- 29"Scan to E-mail" defaults to Microsoft® Outlook Express. How can I change it to Microsoft® Outlook?
- 30When I run the Firmware update tool or the I-FAX install tool, the "Program failed to run" message appears on my PC screen. What do I do?
- 31Uninstall the drivers. (Mac OS X 10.6 - macOS 12)
- 32Uninstall the drivers. (Mac OS X 10.2 - 10.4)
- 33Where can I find the serial number for my unit?
- 34I'm trying to install the driver with network settings, but I cannot locate a network connected Brother machine and complete the driver installation. (For Windows)
- 35I cannot install the driver when using the Driver Install Tool. (Linux)
- 36I cannot install the Linux printer driver in Fedora 33 or later. (Linux)
- 37My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 38I cannot install Brother drivers on Debian 10 or later (Linux)
- 39Configure the Scan to Email Feature (Linux)
- 40What driver package format is supported by my Linux distribution?
- 41Scan using XSane or GIMP (Linux)
- 42Cannot print after a Windows 10 update (June 2020)
- 43The scan key does not work after reconnecting the USB cable or rebooting my machine (openSUSE 11.4) (Linux)
- 44I cannot scan from my Brother machine in Ubuntu 16.10 (Linux)
- 45I cannot scan with brscan, brscan2, or brscan3 via USB (Linux)
- 46Paper size settings are unavailable when I print from OpenOffice (Linux)
- 47My machine prints 2-sided when I select 1-sided printing in the driver (Linux)
- 48The downloaded driver's name is different from my machine's name. (Linux)
- 49The driver installation was successful but I cannot print on Redhat, Fedora, or CentOS (Linux)
- 50I cannot install the LPD/LPRng driver and get a message that LPD does not exist. (Linux)