FAQs & Troubleshooting
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- 1How can I print, fax, copy and scan using A3/Ledger size paper?
- 2Can I print from and scan to iPhone, iPod touch and iPad?
- 3Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 4Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 5How do I know which side up my photo paper should be in the tray?
- 6What is Brother iPrint&Scan?
- 7Scan and save a document in PDF format (Scan to File)
- 8I'm using Windows. When I try to Scan to E-mail I get an error saying "the command line argument is not valid. Verify the switch you are using". What should I do?
- 9Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
- 10Can I print from or scan to Android™ Smartphone?
- 11Replace Ink
- 12How do I factory reset the network settings?
- 13Why do the color ink cartridges run out of ink even though I never or rarely print in color?
- 14I cannot print using my Brother machine on a wired network. (Windows/macOS)
- 15Print Photos or Documents from the Brother iPrint&Scan application when using an iPhone, iPod touch and iPad.
- 16When I print, the pages are smudged with ink. What should I do?
- 17What driver package format is supported by my Linux distribution?
- 18Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 19The printer status is Offline or Paused.
- 20I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 21When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 22Print PDF file or documents from the Brother iPrint&Scan application when using Windows Phone.
- 23Printing documents from the Brother iPrint&Scan when using an Android™ mobile device.
- 24Ink is still wet after printing on Glossy Paper and even after ink dries, smudge appears.
- 25Where can I get FaceFilter Studio and what can I do with this application?
- 26When selecting grayscale printing in the printer driver, does this use only the black ink or all the ink cartridges to produce the grayscale image?
- 27What is the BRAdmin Professional software used for?
- 28Load paper in the paper tray
- 29Scan from the Brother iPrint&Scan application using Windows Phone.
- 30A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 31Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 32Can I print all PDF formats from my device (Android™) using the Brother iPrint&Scan?
- 33Scan from the Brother iPrint&Scan application using your iOS supported devices including iPhone, iPad and iPod touch.
- 34Change the printer driver settings (Windows/macOS)
- 35When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 36Paper jams or ink trace (smudges) occur when feeding A3 paper.
- 37Create or view a XML Paper Specification document
- 38Can third party ink be used to refill the ink cartridges?
- 39Where is the USB port on the machine?
- 40I can not install/uninstall the driver when a memory card or USB Flash memory drive is installed into the media slot. What can I do?
- 41When I print from PowerPoint using the 2 in 1 feature, some of the borders around the document are not printed or lines are printed that shouldn't be there.
- 42How do I load envelopes into my machine?
- 43Print the Network Configuration List
- 44Why does the message "Media Error" appear on the LCD when I put a memory card into the media slot on my Brother machine? How can I clear it?
- 45Wireless setup is requesting a WPS PIN to complete the setup
- 46I cannot print using my Brother machine on a wireless network (Windows)
- 47I cannot print using my Brother machine on a wireless network (Mac)
- 48I cannot save a file downloaded from the Brother support website (For Windows)
- 49Enable the Brother machine's network interface.
- 50The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.