FAQs & Troubleshooting
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211 Results
- 1I cannot install Brother drivers on Debian 10 or later (Linux)
- 2Print on both sides of the page. (Manual 2-sided/Duplex Printing)
- 3When I print photos on Brother Photo Paper (BP71 Series), black areas on the printed photos look greenish–black or the colors do not match the colors in the original photo. What should I do?
- 4Configure and use the Scan Key Tool (Linux)
- 5Why does my machine's LCD show "NO CARTRIDGE" even though I have already installed all the ink cartridges?
- 6When I print, the pages are smudged with ink. What should I do?
- 7When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 8I cannot install Scan-key-tool in Ubuntu 23.10 or later, or in its derivatives. (Linux)
- 9I cannot install the driver when using the Driver Install Tool. (Linux)
- 10I cannot install the Linux printer driver in Fedora 33 or later. (Linux)
- 11To install the printer driver easily using a tool. (Linux)
- 12Uninstall printer drivers (Linux)
- 13Check the firmware version.
- 14When I print using the XML Paper Specification Printer Driver, the print out result is not what I exepected, it is very different from the original draft or preview or I cannot print at all.
- 15How do I clear the message "Unable to..." or "... Unable" ?
- 16Set the date and time
- 17How do I clean the Scanner to improve the copy quality?
- 18I'm using Windows. I insert the CD-ROM supplied with my machine into my PC's CD-ROM drive, but the installation screen is not automatically displayed on the PC.
- 19What is MFL-Pro Suite Software?
- 20I cannot install the scanner driver (brscan5) in Fedora 40 or later. (Linux)
- 21I'm using Ubuntu 23.04 on their derivatives. I cannot print from Brother Inkjet Printer. (Linux)
- 22I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 23My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 24Configure the Scan to Email Feature (Linux)
- 25What driver package format is supported by my Linux distribution?
- 26Scan using XSane or GIMP (Linux)
- 27Cannot print after a Windows 10 update (June 2020)
- 28The scan key does not work after reconnecting the USB cable or rebooting my machine (openSUSE 11.4) (Linux)
- 29I cannot scan from my Brother machine in Ubuntu 16.10 (Linux)
- 30I cannot scan with brscan, brscan2, or brscan3 via USB (Linux)
- 31When I print images, the quality is not good (Linux)
- 32Paper size settings are unavailable when I print from OpenOffice (Linux)
- 33My machine prints 2-sided when I select 1-sided printing in the driver (Linux)
- 34The downloaded driver's name is different from my machine's name. (Linux)
- 35The driver installation was successful but I cannot print on Redhat, Fedora, or CentOS (Linux)
- 36"ControlCenter needs to be updated." - macOS 10.15 Catalina
- 37I cannot install the LPD/LPRng driver and get a message that LPD does not exist. (Linux)
- 38Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 39Large characters are printed incorrectly. (Linux)
- 40The driver installation finished successfully but I cannot print. (Linux)
- 41Print command (LPR) (Linux)
- 42I'm using Fedora 28 or later. I cannot scan from my Brother Machine or it says that it cannot find the Brother Machine. (Linux)
- 43When I scan multiple page documents using the ADF, all pages are feeded, but only page 1 shows in XSANE. (Linux)
- 44I cannot scan when using SELinux (Security-Enhanced Linux)
- 45I'm using Ubuntu 11.10 or higher. I cannot scan from my Brother Machine. (Linux)
- 46I installed scan-key-tool, but it does not work. (Linux)
- 47When I try to use the scan key on my network connected machine, I receive the error "Check connection" or I can not select anything except "scan to FTP". (Linux)
- 48When scanning I receive the error "Failed to start scanner : Invalid argument". (Linux)
- 49Command List of brscan. (Linux)
- 50Delete a network scanner entry. (Linux)