FAQs & Troubleshooting
![]() |
Popular |
186 Results
- 1The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 2The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 3Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 4Print or scan using the Brother iPrint&Scan application for mobile devices (Android/iOS)
- 5What is Brother iPrint&Scan?
- 6Scan from the Brother iPrint&Scan application using your iOS supported devices including iPhone, iPad and iPod touch.
- 7Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 8I cannot find the destination computer on the network when I try to scan a document using the machine's Scan key or control panel.
- 9Turn the Toner Save mode on or off
- 10I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 11Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 12Can I print from or scan to Android™ Smartphone?
- 13No Drum
- 14I am trying to use a Brother driver from the CD supplied with the machine or downloaded from the Internet, and I cannot scan from Windows Server 2003, Windows Server 2008, Windows Server 2008 R2, or Windows Server 2012.
- 15A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 16Scan a document in Mac OS X 10.7.
- 17Jam Inside
- 18Jam Tray
- 19Command List of brscan. (Linux)
- 20I cannot view the HTML format manual (web manual).
- 21Protect your Brother machine against unauthorised access over the network
- 22Delete print jobs from the print queue.
- 23Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
- 24Printing/ Scanning with a mobile device
- 25The scanned documents in my Android™ mobile device are not displayed in the documents list of the Brother Image Viewer application.
- 26The error message "IS052 InstallNetworkDriver" appears when installing the MFL-Pro Suite from the CD-ROM or the Full Driver & Software Package is downloaded from the "Download" section.
- 27Printing from other applications than the Brother iPrint&Scan when using an Android™ mobile device.
- 28How to identify your Operating System (OS).
- 29Change the scan settings for scanning from ControlCenter2 or the SCAN key (For Macintosh)
- 30Cartridge Error
- 31No Toner
- 32I cannot scan via network getting the error "CC031" or "MTW012". (Mac OS X)
- 33Can I use non-Brother or third party supplies with the Brother machine?
- 34Reset the network settings to the factory default
- 35I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 36Where can I download Brother iPrint&Scan application for Mac?
- 37My machine prints 2-sided when I select 1-sided printing in the driver (Linux)
- 38The downloaded driver's name is different from my machine's name. (Linux)
- 39Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 40When I try to use the scan key on my network connected machine, I receive the error "Check connection" or I can not select anything except "scan to FTP". (Linux)
- 41I get the "Filter "brlpdwrapper[model name]" for printer "[model name]" not available: No such file or directory" error on Gentoo (Linux)
- 42Uninstall printer drivers (Linux)
- 43I cannot install the Brother printer driver (macOS 10.15 or earlier)
- 44Scan a document using Brother iPrint&Scan. (macOS only)
- 45Set up your Brother machine on a wireless network.
- 46Windows 10 Support Information
- 47"Offline" appears on the Status Monitor.
- 48I cannot install the driver on Macintosh from the CD-ROM supplied with my Brother machine. (For Mac OS X 10.7 or later)
- 49Scan a document and e-mail it as an attachment using the Scan button on my Brother machine
- 50The printout is out of alignment or the size of the printed document is reduced when printing the document from Microsoft Word 2010.