FAQs & Troubleshooting
![]() |
Popular |
102 Results
- 1Where can I find my Brother printer's serial number?
- 2I cannot save a file downloaded from the Brother support website (For Windows)
- 3The driver downloaded from the website cannot be installed.
- 4Printing is not possible. (P-touch Editor 5.0 for Mac)
- 5When I try to load data from a CSV file into P-touch Editor for Mac, the characters in the data become garbled.
- 6How to insert a new image into each label using a database file. (P-touch Editor 5.x for Windows)
- 7I cannot select my printer name from the "Application Matching Printer" drop-down menu in the "Printer Setup" dialog box. (P-touch Editor 5.x for Windows)
- 8The printing date/time is not printed. (P-touch Editor 5.x for Windows)
- 9My label is printing like a mirror image. How do I enable/disable the Mirror Printing option? (P-touch Editor 5.x for Windows)
- 10How to use a 9/64" (3.5 mm) wide tape
- 11I cannot use some buttons or functions in P-touch Editor or the printer driver. (For macOS 10.15.x)
- 12How can I make vertical labels? (P-touch Editor 5.1 for Mac)
- 13I cannot register the Add-In in 64 bit editions of Microsoft Office 2010/ 2013/ 2016. (P-touch Editor 5.x for Windows)
- 14Can I directly operate my printer from a self-developed application software and print a label?
- 15Is there a way to automatically store or manage the label data? (P-touch Editor 5.x for Windows)
- 16The size of all characters is automatically reduced when more text is added. (P-touch Editor 5.x for Windows)
- 17How to delete the registry information and files related to the printer driver
- 18How to use Excel data to print labels (P-touch Editor 5.x for Windows)
- 19I cannot find the template files. (P-touch Editor 3.x for Mac)
- 20P-touch Editor sometimes crashes. (For Office 2013 or 2016 users)
- 21Can I edit or print data created in other applications? (P-touch Editor 5.x for Windows)
- 22How do I create name badges by joining "First Name" and "Last Name" fields together? (P-touch Editor 5.x for Windows)
- 23The Windows Logo testing warning appears during installation. Is it OK to install the driver?
- 24I get the message "OneDrive could not be accessed" and cannot open or save any files. (P-touch Editor 5.1/5.2 for Windows)
- 25How to create a barcode from two data fields (P-touch Editor 5.x for Windows)
- 26I want to know how to use P-touch Editor. (P-touch Editor 5.1 for Mac)
- 27How can I make a wide label by using the split printing function (printing a large layout dividedly on multiple labels)? (P-touch Editor 5.x for Windows)
- 28The tape got jammed or stuck in the printer.
- 29Can TZe tapes be used with this printer? What is the difference between TZ tapes and TZe tapes?
- 30I want to know how to use P-touch Editor. (P-touch Editor 5.0 for Mac)
- 31The ink ribbon (black tape) got caught in between the tape layers and came out of the printer, and the tape cannot be used.
- 32I connected multiple printers of the same model to one computer but can only print from one of them.
- 33How do I print vertical text? (P-touch Editor 5.0 for Windows)
- 34How to identify your Operating System (OS) for Windows or Mac
- 35How do I print the inserted image maintaining its original size? (P-touch Editor 5.x for Windows)
- 36How do I uninstall P-touch software on my Mac computer? (P-touch Editor 3.x for Mac)
- 37When I try to use the database function, an application error occurs.
- 38How do I create an Address Label? (P-touch Editor 5.x for Windows)
- 39I cannot install the printer driver because the installation stops after I connect the printer to my computer.
- 40I'm trying to install the printer driver using a USB Hub. The "Driver Setup" dialog box appeared and the P-touch was connected, but the installation does not continue.
- 41I cannot select my printer in P-touch Editor. (P-touch Editor 5.x for Mac)
- 42Is data created in other applications compatible with P-touch Editor 5.1 for Mac?
- 43How can I change the unit of measurement (mm or inches)? (P-touch Editor 5.1 for Mac)
- 44Can I enlarge the size of bar code characters? (P-touch Editor 5.x for Windows)
- 45How can I automatically adjust the label length depending on the amount of text? (P-touch Editor 5.x for Windows)
- 46How do I combine vertical and horizontal characters on a label? (P-touch Editor 5.x for Windows)
- 47How do I print vertical text? (P-touch Editor 5.x for Windows)
- 48How can I print vertical labels? (P-touch Editor 3.2 for Mac)
- 49P-touch Editor crashes when I open it on my Mac.
- 50My printed documents are incomplete or a blue screen appears when printing after a Windows 10 update (March 2021)