FAQs & Troubleshooting
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- 1Can my printer use TZ/TZe tapes?
- 2Even though the tape length is set to less than 1" (25 mm) in P-touch Editor, the label is printed with a length of 1" (25 mm).
- 3(Video) How to use Excel data to print labels (P-touch Editor 5.x for Windows)
- 4(Video) How to create a barcode from two data fields (P-touch Editor 5.x for Windows)
- 5P-touch Editor sometimes crashes. (For Office 2013 or 2016 users)
- 6What types of image format can be inserted and printed? (P-touch Editor 5.x for Windows)
- 7How do I create name badges by joining "First Name" and "Last Name" fields together? (P-touch Editor 5.x for Windows)
- 8I connected multiple printers of the same model to one computer but can only print from one of them.
- 9How can I print multiple copies of a label? (P-touch Editor 5.x for Windows)
- 10Can I edit or print data created in other applications? (P-touch Editor 5.x for Windows)
- 11When I try to run the P-touch Library, a warning message "A compatible printer cannot be found" appears.
- 12Printing is not possible. (USB connection)
- 13I get the message "OneDrive could not be accessed" and cannot open or save any files. (P-touch Editor 5.1/5.2 for Windows)
- 14Error messages do not appear when using the USB connection of my printer.
- 15"Setup start error code 2" (also "code 193", "code 216" or "code 267") appears when I try to install the driver. What should I do?
- 16Is there a way to automatically store or manage the label data? (P-touch Editor 5.x for Windows)
- 17How do I uninstall the printer driver?
- 18How do I use the Screen Capture tool? (P-touch Editor 5.x for Windows)
- 19When I try to use the database function, the error message "Code=800401f9 Msg: Error in the DLL Source: ADODB. Connection Description:" appears. What should I do?
- 20The media width cannot be selected. Only standard paper sizes can be selected. (P-touch Editor 5.x for Windows)
- 21How do I create an Address Label? (P-touch Editor 5.x for Windows)
- 22I cannot install the printer driver because the installation stops after I connect the printer to my computer.
- 23I cannot open [Label format definitions] from the Printing Preferences in Windows 7. After clicking [Label format definitions] the error message "Administrator privileges are required in order to use this utility." shows and finish. What can I do?
- 24My printed documents are incomplete or a blue screen appears when printing after a Windows 10 update (March 2021)
- 25Where can I find my Brother printer's serial number?
- 26The barcode number is not displayed below the barcode. (P-touch Editor for Windows)
- 27How to create a barcode from two data fields (P-touch Editor 5.x for Windows)
- 28How to open the Devices and Printers window
- 29I cannot save a file downloaded from the Brother support website (For Windows)
- 30How to insert a new image into each label using a database file. (P-touch Editor 5.x for Windows)
- 31How can I make a wide label by using the split printing function (printing a large layout dividedly on multiple labels)? (P-touch Editor 5.x for Windows)
- 32Some parts of the label are not printed. (P-touch Editor 5.x for Windows)
- 33The tape got jammed or stuck in the printer.
- 34Can TZe tapes be used with this printer? What is the difference between TZ tapes and TZe tapes?
- 35I cannot register the Add-In in 64 bit editions of Microsoft Office 2010/ 2013/ 2016. (P-touch Editor 5.x for Windows)
- 36The fabric tape became detached after washing.
- 37Can I directly operate my printer from a self-developed application software and print a label?
- 38The size of all characters is automatically reduced when more text is added. (P-touch Editor 5.x for Windows)
- 39Can I enlarge the size of bar code characters? (P-touch Editor 5.x for Windows)
- 40(Video) How can I automatically adjust the label length depending on the amount of text? (P-touch Editor 5.x for Windows)
- 41How can I automatically adjust the label length depending on the amount of text? (P-touch Editor 5.x for Windows)
- 42I cannot select my printer name from the "Application Matching Printer" drop-down menu in the "Printer Setup" dialog box. (P-touch Editor 5.x for Windows)
- 43The printing date/time is not printed. (P-touch Editor 5.x for Windows)
- 44What are the definitions of each field in the bar code setup? (P-touch Editor 5.x for Windows)
- 45The ink ribbon (black tape) got caught in between the tape layers and came out of the printer, and the tape cannot be used.
- 46The top and base layers of the laminated tape are misaligned.
- 47(Video) I connected multiple printers of the same model to one computer but can only print from one of them.
- 48I want my printer to use less tape for each label. (P-touch Editor 5.x)
- 49How to delete the registry information and files related to the printer driver
- 50How do I combine vertical and horizontal characters on a label? (P-touch Editor 5.x for Windows)