FAQs & Troubleshooting
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83 Results
- 1Paper does not move through the printer even though the motor is running.
- 2P-touch Editor sometimes crashes. (For Office 2013 or 2016 users)
- 3Where can I find my Brother printer's serial number?
- 4How to delete the registry information and files related to the printer driver
- 5Transfer Express cannot detect my printer when it is connected to a Windows 11 computer via USB.
- 6I cannot use some buttons or functions in P-touch Editor or the printer driver. (For macOS 10.15.x)
- 7The printing date/time is not printed. (P-touch Editor 5.x for Windows)
- 8How do I install the printer driver from the CD-ROM? (for Windows)
- 9How do I save a layout style that I created? (P-touch Editor 5.x for Windows)
- 10I cannot print in Windows 10 using Bluetooth® even though my machine and computer are paired.
- 11Can I edit or print data created in other applications? (P-touch Editor 5.x for Windows)
- 12What types of image format can be inserted and printed? (P-touch Editor 5.x for Windows)
- 13How to charge the rechargeable Li-ion battery
- 14Can I use my Brother printer with a 64 bit Linux® distribution? (Linux®)
- 15I'm using RedHat Enterprise 7.2, Fedora 23. I cannot print to my Brother machine. (Linux®)
- 16I cannot register the Add-In in 64 bit editions of Microsoft Office 2010/ 2013/ 2016. (P-touch Editor 5.x for Windows)
- 17The size of all characters is automatically reduced when more text is added. (P-touch Editor 5.x for Windows)
- 18How do I open an Excel/Access file with the Database function? (P-touch Editor 5.x for Windows)
- 19The [Transfer] button does not appear in P-touch Transfer Manager. (The [Save Transfer File] button remains displayed)
- 20(Video) How can I automatically adjust the label length depending on the amount of text? (P-touch Editor 5.x for Windows)
- 21What are the definitions of each field in the bar code setup? (P-touch Editor 5.x for Windows)
- 22How do I transfer templates or other data from the computer to the printer?
- 23(Video) I connected multiple printers of the same model to one computer but can only print from one of them.
- 24My printed documents are incomplete or a blue screen appears when printing after a Windows 10 update (March 2021)
- 25I get the message "OneDrive could not be accessed" and cannot open or save any files. (P-touch Editor 5.1/5.2 for Windows)
- 26I cannot print LibreOffice documents in landscape orientation. (Linux®)
- 27The print area is reduced when I print using the print preview button in OpenOffice. (Linux®)
- 28Some of the print options in OpenOffice do not work. (Linux®)
- 29Uninstalling the printer drivers (Linux®)
- 30I have installed both the LPR and CUPS wrapper drivers, but I cannot print. (Linux®)
- 31The barcode number is not displayed below the barcode. (P-touch Editor for Windows)
- 32I created a template using P-touch Editor and transferred it to my printer. But the print result is different from what I see on the P-touch Editor screen.
- 33(Video) How to create a barcode from two data fields (P-touch Editor 5.x for Windows)
- 34How to create a barcode from two data fields (P-touch Editor 5.x for Windows)
- 35How to open the Devices and Printers window
- 36I cannot save a file downloaded from the Brother support website (For Windows)
- 37When I try to print multiple pages via Bluetooth® from a Windows 8 computer, it takes a long time for the printing to start and finish.
- 38Error messages do not appear when using the USB connection of my printer.
- 39The DATA indicator has turned off even though data remains in the printer.
- 40The printed image is compressed or stretched.
- 41What is the JPEG printing and how can I use it?
- 42How to insert a new image into each label using a database file. (P-touch Editor 5.x for Windows)
- 43How do I print from a computer?
- 44The print result is garbled or corrupted.
- 45How to identify the printer's firmware version
- 46Is there a way to automatically store or manage the label data? (P-touch Editor 5.x for Windows)
- 47Can I enlarge the size of bar code characters? (P-touch Editor 5.x for Windows)
- 48How can I automatically adjust the label length depending on the amount of text? (P-touch Editor 5.x for Windows)
- 49I cannot select my printer name from the "Application Matching Printer" drop-down menu in the "Printer Setup" dialog box. (P-touch Editor 5.x for Windows)
- 50How do I uninstall the printer driver?