FAQs & Troubleshooting
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148 Results
- 1I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 2The printer status is Offline or Paused.
- 3Uneven color density across the page
- 4The color of your printouts is not what you expected
- 5Reduce Toner Consumption
- 6Replace the Waste Toner Box
- 7Toner scatter or toner stain
- 8Replace the Drum Unit
- 9I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 10I cannot print or scan via USB on Debian 11 or later, Ubuntu 20.04 or later and on their derivatives (Linux)
- 11Set Telephone Line Compatibility for Interference and VoIP Systems
- 12Change the printer driver settings (Windows)
- 13What is the default password for my BRAdmin or Web Based Management?
- 14Use Universal Print (Windows)
- 15I cannot install Brother drivers on Debian 10 or later (Linux)
- 16My Brother machine could not be found over the network when I installed drivers on my computer.
- 17Document Jam
- 18Paper is Jammed Inside the Machine
- 19Ghosting images
- 20Vertical colored streaks or bands appear on the page
- 21The scanning speed is slow when scanning from my machine. (Windows)
- 22What is the default password for my Brother machine?
- 23Cannot print after a Windows 10 update (June 2020)
- 24Set up your Brother machine on a wireless network (Windows/macOS)
- 25Media Type Mismatch or Media Mismatch
- 26Can I use non-Brother or third party supplies with the Brother machine?
- 27Print the Network Configuration Report
- 28I cannot install the fax driver (brmfcfaxdrv) in Fedora 40 or later, or in its derivatives. (Linux)
- 29I cannot install the scanner driver (brscan5) in Fedora 40 or later. (Linux)
- 30Where can I download Brother iPrint&Scan application for Mac?
- 31My machine prints 2-sided when I select 1-sided printing in the driver (Linux)
- 32Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 33I'm using FreeBSD. Do you have a driver for FreeBSD? (Linux)
- 34Send a fax using PC-FAX with LPD/LPRng (Linux)
- 35Install your Brother machine's software from the supplied installation disc or from Full Driver Package. (Windows)
- 36Document is Jammed under the Document Cover
- 37Document is Jammed in the Top of the ADF Unit
- 38The message "Retry Updating by USB" or "Retry by USB" appears on the machine's LCD when the machine is turned on.
- 39What is the difference between the toner cartridge and the drum unit?
- 40Find the Wireless Security Information (e.g. SSID, Network key etc.) for Windows
- 41I cannot print from my computer via USB.
- 42I cannot install Scan-key-tool in Ubuntu 23.10 or later, or in its derivatives. (Linux)
- 43Can I print in monochrome if one of the color toners run out?
- 44I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 45I cannot connect my machine to a Windows 11 computer via USB.
- 46I cannot install the Linux printer driver in Fedora 33 or later. (Linux)
- 47I cannot install the scanner driver in Ubuntu 21.04. (Linux)
- 48When accessing Web Based Management via HTTPS, I get a security warning that the connection is not private or that the site is not secure.
- 49A security warning appears when accessing Web Based Management via HTTPS.
- 50Add your Brother machine with AirPrint (macOS)