FAQs & Troubleshooting
![]() |
Latest |
121 Results
Note: “*” indicates that the content is from the Online User’s Guide.
- 127/06/2024The scanning speed is slow when scanning from my machine. (Windows)
- 219/06/2024I cannot install the fax driver (brmfcfaxdrv) in Fedora 40 or later, or in its derivatives. (Linux)
- 305/06/2024I cannot install the scanner driver (brscan5) in Fedora 40 or later. (Linux)
- 429/05/2024The message "Retry Updating by USB" or "Retry by USB" appears on the machine's LCD when the machine is turned on.
- 528/05/2024Toner Low or Prepare New Toner Cartridge
- 628/05/2024Drum End Soon
- 731/01/2024I cannot install Scan-key-tool in Ubuntu 23.10 or later, or in its derivatives. (Linux)
- 810/01/2024What is the default password for my Brother machine?
- 908/12/2023Print the Network Configuration Report *
- 1008/12/2023Remove Small Scraps of Paper Jammed in the ADF *
- 1108/12/2023Document is Jammed under the Document Cover *
- 1208/12/2023Document is Jammed in the Top of the ADF Unit *
- 1308/12/2023Access Web Based Management *
- 1408/12/2023Clean the Paper Pick-up Rollers *
- 1508/12/2023Clean the Drum Unit *
- 1608/12/2023Paper is Jammed in the 2-sided Tray *
- 1708/12/2023Paper is Jammed in the Back of the Machine *
- 1808/12/2023Paper is Jammed inside the Machine *
- 1908/12/2023Paper is Jammed in the Paper Tray *
- 2008/12/2023Paper is Jammed in the MP tray *
- 2108/12/2023Clean the Corona Wire *
- 2208/12/2023Replace the Drum Unit *
- 2308/12/2023Reset the Network Settings to the Factory Settings *
- 2408/12/2023Replace the Toner Cartridge *
- 2522/09/2023I cannot scan via network.
- 2607/09/2023Wrong Toner or Wrong Toner Cartridge
- 2707/09/2023Cannot Scan ##
- 2807/09/2023Self-Diagnostic
- 2929/08/2023Verify if the Brother machine has a dial tone.
- 3010/08/2023(Video) Set up your Brother machine
- 3110/08/2023Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 3226/07/2023What is the recommended paper?
- 3326/07/2023The printer status is Offline or Paused.
- 3426/07/2023Media Type Mismatch or Media Mismatch
- 3526/07/2023Cannot Detect
- 3620/07/2023I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" or "Replace Toner".
- 3720/07/2023Poor fixing
- 3820/07/2023Toner specks
- 3920/07/2023Lines across the page
- 4020/07/2023Ghosting images
- 4120/07/2023Black lines down the page
- 4205/07/2023I cannot print using my Brother machine on a wired network (Windows/macOS)
- 4306/06/2023I cannot print or scan via USB on Fedora 38 or later and on their derivatives (Linux)
- 4406/06/2023I cannot print or scan via USB on Debian 11 or later, Ubuntu 20.04 or later and on their derivatives (Linux)
- 4501/06/2023Add your Brother machine with AirPrint (macOS)
- 4601/06/2023Delete print jobs from the print queue.
- 4716/05/2023I cannot print from my computer via USB.
- 4827/03/2023Change the printer driver settings (Windows)
- 4927/03/2023"Offline" appears on the Status Monitor. (Windows)
- 5031/01/2023Out of Memory