FAQs & Troubleshooting
![]() |
Popular |
226 Results
- 1I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 2I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 3I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 4Paper Jam
- 5Print or scan using the Brother iPrint&Scan application for mobile devices (Android/iOS)
- 6Can I print from and scan to iPhone, iPod touch and iPad?
- 7What driver package format is supported by my Linux distribution?
- 8Add your Brother machine with AirPrint (macOS)
- 9(Video) Setup a Brother machine on a wireless (Wi-Fi) network using the supplied CD-ROM (Windows)
- 10Can I print from or scan to Android™ Smartphone?
- 11Replace Ink
- 12When selecting grayscale printing in the printer driver, does this use only the black ink or all the ink cartridges to produce the grayscale image?
- 13My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 14Scan from the Brother iPrint&Scan application using Windows Phone.
- 15What is Brother iPrint&Scan?
- 16Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 17Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 18Install Starter Ink
- 19Document Jam/too Long
- 20I cannot print or scan via USB on Fedora 38 or later and on their derivatives (Linux)
- 21How do I use Mopria™ Print Service (MPS) with my Brother machine?
- 22Delete print jobs from the print queue.
- 23I still receive the error message "Paper Jam" after I removed the jammed paper.
- 24How to identify your Operating System (OS).
- 25I cannot install Brother drivers on Debian 10 or later (Linux)
- 26When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 27After replacing an ink cartridge, "No Ink Cartridge" or "Cannot Detect" is shown and I cannot print.
- 28I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 29Enable the Brother machine's network interface.
- 30Cannot Detect Ink Volume
- 31Print data from the Clipboard in Brother iPrint&Scan when using an iPhone, iPod touch and iPad.
- 32Scan from the Brother iPrint&Scan application using your iOS supported devices including iPhone, iPad and iPod touch.
- 33The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 34Printer Locked
- 35What is the default password for my Brother network card, BRAdmin, Remote Setup or Web Based Management?
- 36Why do the color ink cartridges run out of ink even though I never or rarely print in color?
- 37I cannot install the scanner driver (brscan5) in Fedora 40 or later. (Linux)
- 38Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 39Send a fax using PC-FAX with LPD/LPRng (Linux)
- 40I cannot print using my Brother machine on a wired network. (Windows/macOS)
- 41I cannot print using my Brother machine on a wireless network (Windows)
- 42Connect your Brother machine to your mobile device via a wireless router or access point.
- 43Use the Network Connection Repair Tool (Windows)
- 44Load paper in the paper tray
- 45Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
- 46I cannot find some option in the Printing preferences. (For Windows)
- 47Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 48The error message "IS052 InstallNetworkDriver" appears when installing the MFL-Pro Suite from the CD-ROM or the Full Driver & Software Package is downloaded from the "Download" section.
- 49The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 50Ink Absorber NearFull / InkBox NearFull / Absorber NearFull