FAQs & Troubleshooting
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377 Results
- 1Replace Ink
- 2I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 3I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 4The printer status is Offline or Paused.
- 5After replacing an ink cartridge, "No Ink Cartridge" or "Cannot Detect" is shown and I cannot print.
- 6The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 7Improve poor print quality.
- 8Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 9Cannot Detect
- 10Why does the message "No File" appear on the LCD when I put a memory card into the media slot on my Brother machine?
- 11Cannot Detect Ink Volume
- 12Printing/ Scanning with a mobile device
- 13Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 14Print a web page from Brother iPrint&Scan when using an iPhone, iPod touch and iPad.
- 15Unable to Print XX
- 16Configure the printer driver to get correctly-ordered printouts.
- 17When selecting grayscale printing in the printer driver, does this use only the black ink or all the ink cartridges to produce the grayscale image?
- 18Out of Memory
- 19Why doesn't the machine answer when receiving a call?
- 20Can I print from and scan to iPhone, iPod touch and iPad?
- 21I cannot print or scan via USB on Debian 11 or later, Ubuntu 20.04 or later and on their derivatives (Linux)
- 22I want to print using CUPS while keeping SELinux enabled. (Linux)
- 23When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 24Scratches (paper feed roller marks) appear at the center on the printed side on the glossy paper.
- 25Paper tray not detected
- 26I cannot find some options in the Print dialog box. (For OS X v10.7 to 10.15)
- 27I cannot view scanned images that I saved to iCloud from iPhone / iPod touch or iPad using the Brother iPrint&Scan.
- 28Keep my Brother machine's PhotoCapture Center from automatically cutting off part of a large photo.
- 29I still receive the error message "Paper Jam" after I removed the jammed paper.
- 30Scan from the Brother iPrint&Scan application using your iOS supported devices including iPhone, iPad and iPod touch.
- 31After replacement or repair of the Brother machine, uneven color streaks stand out when printing from the computer.
- 32Unable to Print 3X
- 33Discover the MAC address of the Brother network card
- 34No Ink Cartridge
- 35Ink Low
- 36Cover is Open
- 37I configured the "IP Config" method of the machine to "Auto" to assign an IP address automatically, however it was changed to "Static" unexpectedly. I get an error message that indicates IP address is not unique, or a document is printed out by the machine I didn't expected.
- 38I can not install/uninstall the driver when a memory card or USB Flash memory drive is installed into the media slot. What can I do?
- 39My Antivirus Software gives a warning message during the installation of Web BRAdmin.
- 40Images of the thumbnail page from the media (memory) card won't print.
- 41I cannot install the scanner driver (brscan5) in Fedora 40 or later. (Linux)
- 42My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 43What driver package format is supported by my Linux distribution?
- 44When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 45When I attempt to launch ControlCenter4, the application will not open or only opens a partial or blank window with no scan options.
- 46Change the number of times my Brother machine rings before it answers.
- 47I can receive a fax, but cannot receive a telephone call.
- 48When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 49Create or view a XML Paper Specification document
- 50Scan an image and insert it into an Office 2007 application. (For Windows Vista or later)