FAQs & Troubleshooting
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258 Results
- 1My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 2I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 3Export the Certificate and Private Key
- 4I still receive the error message "Replace Drum", "Drum End Soon", or "Drum Stop" after I replace the drum unit with a new one.
- 5Import a Certificate and Private Key
- 6I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 7The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 8I cannot install the Linux printer driver in Fedora 33 or later. (Linux)
- 9I cannot print or scan via USB on Debian 11 or later, Ubuntu 20.04 or later and on their derivatives (Linux)
- 10Possible solutions for print quality issues
- 11Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 12The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 13I cannot scan via network getting the error "CC031" or "MTW012". (Mac OS X)
- 14Drum End Soon
- 15The network scanning feature does not work when pressing the scan key on my Brother machine control panel. (For Windows)
- 16Can I use non-Brother or third party supplies with the Brother machine?
- 17What is the recommended paper?
- 18When I try to print or scan using the NFC feature in iPrint&Scan, other applications start. (Android™ 10)
- 19When I try to use the scan key on my network connected machine, I receive the error "Check connection" or I can not select anything except "scan to FTP". (Linux)
- 20I receive an error message when trying to configure TWAIN Driver scan settings. (Windows XP/Windows Vista/Windows 7)
- 21Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 22The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 23Supported models of Universal Printer Driver for BR-Script (PostScript language emulation)
- 24When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 25Verify if the Brother machine has a dial tone.
- 26I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Ended" or the Toner LED is still on or flashing.
- 27Document Jam
- 28My printer takes a long time to start printing when using Airprint. (iOS 16)
- 29Add your Brother machine with AirPrint (macOS)
- 30I cannot print or scan via USB on Fedora 38 or later and on their derivatives (Linux)
- 31Cannot print after a Windows 10 update (June 2020)
- 32Check the remaining ink or toner level (Linux)
- 33I cannot print using my Brother machine on a wired network. (Windows/macOS)
- 34Update the Driver or Firmware for your Brother machine
- 35How do I use Mopria™ Print Service (MPS) with my Brother machine?
- 36Dial Restriction for Fax sending.
- 37Install a Certificate on Your Brother Machine
- 38Media Type Mismatch or Media Mismatch
- 39Install PaperPort™ 12SE / 14SE (Windows)
- 40Delete print jobs from the print queue.
- 41Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
- 42I cannot find some option in the Printing preferences. (For Windows)
- 43Download a file from the "Downloads" section and save it to Windows 8 computer.
- 44Set up a Scan to FTP Profile
- 45I cannot find the destination computer on the network when I try to scan a document using the machine's Scan key or control panel.
- 46Change the printer driver settings (Windows/macOS)
- 472-sided Disable or 2-sided Disabled
- 48Set up my Brother machine to forward the received faxes to another location.
- 49I am using Safari in Mac OS X. When I created a CSR or a Self-signed Certificate using the IP address to configure the "Common Name" and I try to access the Print Server using Safari with SSL communication, Safari issues an alert.
- 50Toner Low or Prepare New Toner Cartridge