FAQs & Troubleshooting
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336 Results
- 1When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 2Turn the Toner Save mode on or off
- 3Can I select paper trays from my device (Android™) using the Brother iPrint&Scan?
- 4Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 5The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 6Jam Inside
- 7I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 8Cannot print after a Windows 10 update (June 2020)
- 9Delete print jobs from the print queue.
- 10Change the printer driver settings (Windows/macOS)
- 11Store numbers on my Brother machine for easy dialing from the control panel.
- 12A message to install Java runtime appears when I start some applications on Mac OS X 10.7 or greater.
- 13The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 14Set up my Brother machine's electronic cover page
- 15Toner specks
- 16Jam Tray 1 / Jam Tray 2
- 17Gray background
- 18I cannot print using my Brother machine on a wired network. (Windows/macOS)
- 19Scan from the Brother iPrint&Scan application using Windows Phone.
- 20No Toner
- 21When I install MFL-Pro Suite from the CD-ROM or Full Driver & Software Package from the "Downloads" section, the installation will not continue past the instruction to connect the USB cable to the computer.
- 22I'm using the BR-Script3 driver, and my Brother machine does not print my document with the Booklet option I selected in Adobe® Acrobat®/ Adobe® Reader®.
- 23Store numbers on my Brother machine for easy dialing from the computer. (For Windows)
- 24Store numbers on my Brother machine for easy dialing from the control panel. (For users using the machine with the Internet Fax function)
- 25What kind of memory can I use?
- 26The Brother machine does not appear in the "Print & Fax" or "Print & Scan" Utility. (Mac OS X 10.5 or greater)
- 27Install the optional lower tray
- 28Install extra memory
- 29I'm using Macintosh. What is the PreScan option used for?
- 30I cannot install Scan-key-tool in Ubuntu 23.10 or later, or in its derivatives. (Linux)
- 31Configure and use PC-FAX (CUPS) (Linux)
- 32When printing with monochrome laser printer, the print position shifts. (Linux)
- 33I want to print using CUPS while keeping SELinux enabled. (Linux)
- 34Use the Network Connection Repair Tool (Windows)
- 35I cannot print from my computer via USB.
- 36What is the default password for my Brother network card, BRAdmin, Remote Setup or Web Based Management?
- 37Scan a document into PaperPort™ using the TWAIN driver
- 38Set up a Group for Broadcasting faxes.
- 39I cannot install the fax driver (brmfcfaxdrv) in Fedora 40 or later, or in its derivatives. (Linux)
- 40I cannot install the scanner driver (brscan5) in Fedora 40 or later. (Linux)
- 41I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 42I cannot install the driver when using the Driver Install Tool. (Linux)
- 43I cannot install the Linux printer driver in Fedora 33 or later. (Linux)
- 44My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 45Add your Brother machine with AirPrint (macOS)
- 46I cannot install Brother drivers on Debian 10 or later (Linux)
- 47Configure the Scan to Email Feature (Linux)
- 48Configure and use the Scan Key Tool (Linux)
- 49What driver package format is supported by my Linux distribution?
- 50Scan using XSane or GIMP (Linux)