FAQs & Troubleshooting
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333 Results
- 1Page skewed
- 2Replace Fuser
- 3I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 4Replace PF Kit xx
- 5Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 6Can I print from or scan to Android™ Smartphone?
- 7Add your Brother machine with AirPrint (macOS)
- 8The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 9The scanned image is blurred, garbled, or distorted when using ControlCenter2 or the SCAN key on my Brother machine. (For Mac OS X 10.5)
- 10What is the difference between the toner cartridge and the drum unit?
- 11Curled
- 12I am having a problem receiving faxes.
- 13The BRAdmin Professional software is not able to locate the Brother machine on my network.
- 14When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 15My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 16The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 17A message to install Java runtime appears when I start some applications on Mac OS X 10.7 or greater.
- 18Replace Laser
- 19The printer status is Offline or Paused.
- 20How do I use my Outlook contacts with my Brother PC-Fax? (import)
- 21White lines across the page
- 22Gray background
- 23Replace Drum
- 24Turn the Toner Save mode on or off
- 25I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 26When I try to send a PC-FAX, the paper is printed out instead of sending the FAX. (Linux)
- 27Print PDF file or documents from the Brother iPrint&Scan application when using Windows Phone.
- 28I cannot find the destination computer on the network when I try to scan a document using the machine's Scan key or control panel.
- 29Change the scan settings for scanning from ControlCenter4 or the SCAN key (For Windows)
- 30When I send a fax from the machine, an error "not register." or "not registered." is displayed.
- 31Print both sides of paper or a booklet automatically
- 32No Paper
- 33Wrong Paper Size
- 34I'm using Windows XP Professional x64 Edition/ Windows Vista 64-bit edition. I'm unable to scan from Corel® Paint Shop Pro® X using the WIA driver.
- 35Is my Brother machine compatible with Windows Vista?
- 36Clean the drum unit
- 37I'm trying to install the driver with network settings, but the installation wizard is not able to locate the Brother machine on my network, I'm getting the message "No devices could be found over the network".
- 38Store numbers on my Brother machine for easy dialing from the control panel.
- 39What kind of memory can I use?
- 40Confirm that a FAX I sent was received correctly
- 41I'm using the Simple Network Configuration capabilities of Apple Mac OS X. The printer appears in the "Print Center", "Printer Setup Utility", "Print & Fax", "Print & Scan" or "Printers & Scanners", but I cannot print.
- 42When I print from PowerPoint using the 2 in 1 feature, some of the borders around the document are not printed or lines are printed that shouldn't be there.
- 43Paper size settings are unavailable when I print from OpenOffice (Linux)
- 44My machine prints 2-sided when I select 1-sided printing in the driver (Linux)
- 45I installed scan-key-tool, but it does not work. (Linux)
- 46All print jobs are aborted and nothing is printed. (Linux)
- 47When printing with monochrome laser printer, the print position shifts. (Linux)
- 48"Offline" appears on the Status Monitor.
- 49Open the Status Monitor
- 50Open the "Scanners and Cameras" and Properties.