FAQs & Troubleshooting
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- 1When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 2What driver package format is supported by my Linux distribution?
- 3Locate files scanned with ControlCenter3 (For Windows)
- 4I cannot use the Scan to E-mail with ControlCenter3 after installing Office 2010.
- 5I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 6I'm using Mac OS X. When I click on any button in the Control Center 2.0 the program crashes or freezes.
- 7Why is legal scanning not an option on my Windows XP / Windows Vista computer when using the WIA driver?
- 8I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 9The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 10How to identify your Operating System (OS).
- 11The error message "[model name] cannot be found. ... (CC3-202-03031b02)" appears when scanning a document using ControlCenter3 on Windows 7 with the USB connection.
- 12Scan a document using "Scanner and Camera Wizard" in Windows XP
- 13Scan an image and insert it in a Windows XP application
- 14When scanning to OCR from Brother Control Center3, the OCR application doesn't launch. I have Windows XP Service Pack 2 (SP2) installed. What should I do?
- 15I'm using Macintosh. What is the PreScan option used for?
- 16My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 17I cannot install Brother drivers on Debian 10 or later (Linux)
- 18Configure the Scan to Email Feature (Linux)
- 19Can I print from and scan to iPhone, iPod touch and iPad?
- 20I cannot scan via USB. (Mac OS X)
- 21I'm using Windows. When I try to Scan to E-mail I get an error saying "the command line argument is not valid. Verify the switch you are using". What should I do?
- 22I'm using Mac OS X 10.4/10.5 and installed Adobe® Photoshop® CS3, but my scanner is not detected in Photoshop CS3 although I can scan with ControlCenter2 or other applications. What should I do?
- 23The driver installation was successful but I cannot print on Redhat, Fedora, or CentOS (Linux)
- 24How to use Scan-key-tool features. (Scan-to-File, Scan-to-Image or Scan-to E-mail) (Linux)
- 25ControlCenter3 displays a blank screen at startup (Windows)
- 26I cannot save a file downloaded from the Brother support website (For Windows)
- 27The Error message "A file required cannot be found.(CC035)" appears when I click "Remote Setup" or "Quick-Dial" button from ControlCenter2. (For Macintosh)
- 28I cannot find the destination computer on the network when I try to scan a document using the machine's Scan key or control panel.
- 29When I scan a document using ControlCenter, the scanned file size is too big.
- 30Scan multiple pages into one file instead of each scan being saved as a separate file.
- 31How do I adjust the settings of the ring volume, beeper volume and speaker volume on my Brother machine?
- 32Can I print using only the black ink cartridge when the Color cartridges have run out?
- 33I'm using Windows XP Professional x64 Edition/ Windows Vista 64-bit edition. I'm unable to scan from Corel® Paint Shop Pro® X using the WIA driver.
- 34I'm using Windows XP and when I attempt to install the USB drivers on my Brother machine I receive the message "Cannot Install this Hardware" and I am unable to print. What can I do?
- 35I installed Macromedia Flash Player 8, but still I cannot use the Modern user interface of ControlCenter3.
- 36Can third party ink be used to refill the ink cartridges?
- 37I'm using Mac OS X 10.4 Tiger. I cannot scan after installing the scanner driver.
- 38Why does my machine's LCD show "NO CARTRIDGE" even though I have already installed all the ink cartridges?
- 39When I try to OCR into WordPad using the ScanSoft® PaperPort® SE with OCR or the Brother ControlCenter3, the text comes out as gibberish. This started after I installed Windows XP Service Pack 2 (SP2). Why and what should I do?
- 40I replaced my ink cartridge, but the LCD is still displaying "Ink Empty". What can I do?
- 41I am trying to use a Brother driver from the CD supplied with the machine or downloaded from the Internet, and I cannot scan from Windows Server 2003, Windows Server 2008, Windows Server 2008 R2, or Windows Server 2012.
- 42The BRAdmin Professional software is not able to locate the Brother machine on my network.
- 43I cannot install the driver when using the Driver Install Tool. (Linux)
- 44I cannot install the Linux printer driver in Fedora 33 or later. (Linux)
- 45When I print images, the quality is not good (Linux)
- 46The driver installation finished successfully but I cannot print. (Linux)
- 47Important points for specifying the scan area (Linux)
- 48Install the built-in drivers (For Windows 8 and Windows 10)
- 49Verify the Brother machine connected to the Wired Network (For Windows)
- 50I cannot print from my computer via network. (For Macintosh)