FAQs & Troubleshooting
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268 Results
- 1What driver package format is supported by my Linux distribution?
- 2Can I print from or scan to Android™ Smartphone?
- 3Why do the color ink cartridges run out of ink even though I never or rarely print in color?
- 4I cannot install Brother drivers on Debian 10 or later (Linux)
- 5Pre-Required Procedures (Linux)
- 6Scan and save a document in PDF format (Scan to File)
- 7Where can I get FaceFilter Studio and what can I do with this application?
- 8When selecting grayscale printing in the printer driver, does this use only the black ink or all the ink cartridges to produce the grayscale image?
- 9I'm using Mac OS X 10.4 Tiger. I cannot scan after installing the scanner driver.
- 10I am unable to print from a client PC to a printer on a print server. (Linux)
- 11To install the printer driver easily using a tool. (Linux)
- 12The error message "An error occurred during the installation. ... . IS015- GetOsVersion - 1" appears when installing the Full Driver & Software Packages for Windows 7 downloaded from the "Download" section.
- 13I'm using Windows. When I try to Scan to E-mail I get an error saying "the command line argument is not valid. Verify the switch you are using". What should I do?
- 14I'm using Mac OS X 10.4/10.5 and installed Adobe® Photoshop® CS3, but my scanner is not detected in Photoshop CS3 although I can scan with ControlCenter2 or other applications. What should I do?
- 15What are the differences between the BRAdmin Professional and the Web BRAdmin software?
- 16Print command (cupswrapper) (Linux)
- 17The Brother machine does not appear in the Print Center or Printer Setup Utility. (Mac OS X 10.2 - 10.4)
- 18I'm using Windows and the print speed is too slow. What can I do?
- 19The driver installation finished successfully but I cannot print. (Linux)
- 20The error message "[model name] cannot be found. ... (CC3-202-03031b02)" appears when scanning a document using ControlCenter3 on Windows 7 with the USB connection.
- 21Is my Brother machine compatible with third party print servers?
- 22Scan multiple pages into one file instead of each scan being saved as a separate file.
- 23I cannot use the Scan to E-mail with ControlCenter3 after installing Office 2010.
- 24Can I print using only the black ink cartridge when the Color cartridges have run out?
- 25I'm using Windows XP Professional x64 Edition/ Windows Vista 64-bit edition. I'm unable to scan from Corel® Paint Shop Pro® X using the WIA driver.
- 26I'm using Firefox® 2.0 or higher as a web browser. I clicked the "Close this window" button on the page that was opened along with the HTML manual, however the browser window does not close. What can I do?
- 27Some characters are missing when printing PDF files from Adobe® Acrobat® / Adobe® Acrobat® Reader® / Adobe® Reader®. What can I do to correct this?
- 28I'm using Mac OS X 10.4/10.5. How do I use the Brother Status Monitor Widget?
- 29I replaced my ink cartridge, but the LCD is still displaying "Ink Empty". What can I do?
- 30I can not install/uninstall the driver when a CompactFlash®, Memory Stick®, Memory Stick Pro™, xD-Picture Card™, SecureDigital™, MultiMediaCard™ or USB Flash memory drive is installed into the media slot. What can I do?
- 31How do I load paper?
- 32I cannot install Scan-key-tool in Ubuntu 23.10 or later, or in its derivatives. (Linux)
- 33Uninstall Scan-key-tool. (Linux)
- 34I'm using FreeBSD. Do you have a driver for FreeBSD? (Linux)
- 35I'm using a Debian based distribution (e.g. Ubuntu, Kubuntu etc). When installing the CUPS Wrapper driver, I get the following error message: "/usr/local/Brother/cupswrapper/cupswrapper[model name]: No such file or directory". (Linux)
- 36When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 37Can I print from and scan to iPhone, iPod touch and iPad?
- 38How do I know which side up my photo paper should be in the tray?
- 39When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 40I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 41The network scanning feature does not work when pressing the scan key on my Brother machine control panel. (For Windows)
- 42How do I know the current network configuration?
- 43I cannot install the fax driver (brmfcfaxdrv) in Fedora 40 or later, or in its derivatives. (Linux)
- 44I cannot install the scanner driver (brscan5) in Fedora 40 or later. (Linux)
- 45I cannot install the Linux printer driver in Fedora 33 or later. (Linux)
- 46Configure and use PC-FAX (CUPS) (Linux)
- 47Cannot print after a Windows 10 update (June 2020)
- 48Paper size settings are unavailable when I print from OpenOffice (Linux)
- 49I cannot install the LPD/LPRng driver and get a message that LPD does not exist. (Linux)
- 50Print command (LPR) (Linux)