FAQs & Troubleshooting
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253 Results
- 1I cannot install Brother drivers on Debian 10 or later (Linux)
- 2The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 3Can I print from or scan to Android™ Smartphone?
- 4Can I print from and scan to iPhone, iPod touch and iPad?
- 5When I print, the pages are smudged with ink. What should I do?
- 6Replace Ink
- 7When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 8The error message "IS052 InstallNetworkDriver" appears when installing the MFL-Pro Suite from the CD-ROM or the Full Driver & Software Package is downloaded from the "Download" section.
- 9I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 10My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 11The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 12The printer status is Offline or Paused.
- 13I'm using Windows. When I try to Scan to E-mail I get an error saying "the command line argument is not valid. Verify the switch you are using". What should I do?
- 14When I try to print thin color borders in Microsoft® Excel, the borders are printed in black.
- 15Why does my machine's LCD show "NO CARTRIDGE" even though I have already installed all the ink cartridges?
- 16I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 17Print on both sides of the page. (Manual 2-sided/Duplex Printing)
- 18Why do the color ink cartridges run out of ink even though I never or rarely print in color?
- 19When printing documents the characters appear ghosted, blurry, or doubled.
- 20How do I clear the message "Cannot Detect" from the display?
- 21The Brother machine does not appear in the Print Center or Printer Setup Utility. (Mac OS X 10.2 - 10.4)
- 22Black Ink is still wet after printing on plain paper and the paper is wet (For PC Printing).
- 23Black Ink is still wet after printing on Glossy Paper (For PC Printing).
- 24My machine only prints one copy of my document even though I have asked it to print two or more. (For Windows 2000/XP and Windows Vista)
- 25Scan and save a document in PDF format (Scan to File)
- 26When I print using the XML Paper Specification Printer Driver, the print out result is not what I exepected, it is very different from the original draft or preview or I cannot print at all.
- 27Why is legal scanning not an option on my Windows XP / Windows Vista computer when using the WIA driver?
- 28When scanning to OCR from ScanSoft™ PaperPort™ 11SE, the following error message appears: "System error incurred in external Link module EZText.g32. The OCR server is unable to process the document". I have Windows XP Service Pack 2 (SP2) installed.
- 29Uninstall the drivers. (Mac OS X 10.6 - macOS 12)
- 30Uninstall the drivers. (Mac OS X 10.5)
- 31Improve poor print quality.
- 32The Brother machine does not appear in the "Print & Fax" or "Print & Scan" Utility. (Mac OS X 10.5 or greater)
- 33When printing a "Power Point" document with "Page Layout: 2 in 1" and the quality is set to Super Fine or Fine, part of the image is black. What can I do?
- 34Delete print jobs from the print queue.
- 35The edge of glossy paper is smudged.
- 36The error message "[model name] cannot be found. ... (CC3-202-03031b02)" appears when scanning a document using ControlCenter3 on Windows 7 with the USB connection.
- 37When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 38Ink is still wet after printing on Glossy Paper and even after ink dries, smudge appears.
- 39The print speed is very slow when I use XML Paper Specification Printer Driver.
- 40When I print from Microsoft Excel 2002/2003, Word 2002/2003 or PowerPoint 2002/2003, semitransparent graphics are printed incorrectly.
- 41When I install the drivers, Norton AntiVirus displays a Security Alert that a medium risk application "[file name].exe is attempting to connect to a DNS server".
- 42When selecting grayscale printing in the printer driver, does this use only the black ink or all the ink cartridges to produce the grayscale image?
- 43I'm using Windows XP. I cannot scan with the USB cable.
- 44When I run the Firmware update tool or the I-FAX install tool, the "Program failed to run" message appears on my PC screen. What do I do?
- 45Uninstall the drivers. (Mac OS X 10.2 - 10.4)
- 46Why are the faxes I send always received with a black vertical line down the page?
- 47I cannot install the scanner driver (brscan5) in Fedora 40 or later. (Linux)
- 48I cannot scan from my Brother machine in Ubuntu 16.10 (Linux)
- 49I cannot scan with brscan, brscan2, or brscan3 via USB (Linux)
- 50I cannot scan when using SELinux (Security-Enhanced Linux)