FAQs & Troubleshooting
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145 Results
- 1Document Jam
- 2I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 3TONER ENDED
- 4I cannot install Brother drivers on Debian 10 or later (Linux)
- 5Configure and use PC-FAX (CUPS) (Linux)
- 6When I try to send a PC-FAX, the paper is printed out instead of sending the FAX. (Linux)
- 7The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 8Jam Tray
- 9Replace Toner
- 10Turn the Toner Save mode on or off
- 11I cannot install the driver when using the Driver Install Tool. (Linux)
- 12The driver installation was successful but I cannot print on Redhat, Fedora, or CentOS (Linux)
- 13Important points for specifying the scan area (Linux)
- 14Send a fax using PC-FAX with LPD/LPRng (Linux)
- 15I still receive the error message "Drum End Soon" or "Replace Drum" after I replace the drum unit with a new one.
- 16A message to install Java runtime appears when I start some applications on Mac OS X 10.7 or greater.
- 17I am using Voice Over Internet Protocol (VoIP) and cannot send and/or receive faxes.
- 18Drum End Soon
- 19What is the recommended paper?
- 20I cannot install the Linux printer driver in Fedora 33 or later. (Linux)
- 21Configure the Scan to Email Feature (Linux)
- 22Scan using XSane or GIMP (Linux)
- 23The scan key does not work after reconnecting the USB cable or rebooting my machine (openSUSE 11.4) (Linux)
- 24"ControlCenter needs to be updated." - macOS 10.15 Catalina
- 25Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 26I installed scan-key-tool, but it does not work. (Linux)
- 27When I try to use the scan key on my network connected machine, I receive the error "Check connection" or I can not select anything except "scan to FTP". (Linux)
- 28Command List of brscan. (Linux)
- 29Delete a network scanner entry. (Linux)
- 30Uninstall the scanner driver. (Linux)
- 31Uninstall Scan-key-tool. (Linux)
- 32How to use Scan-key-tool features. (Scan-to-File, Scan-to-Image or Scan-to E-mail) (Linux)
- 33Uninstall printer drivers (Linux)
- 34Firewall port requirements of the Scan Key Tool (Linux)
- 35I cannot install the driver on Macintosh from the CD-ROM supplied with my Brother machine. (For Mac OS X 10.7 or later)
- 36Receive faxes on the computer for Windows (PC-FAX Receive)
- 37Send a PC-FAX
- 38Scan and save a document in PDF format using the SCAN key on my Brother machine (Scan to File)
- 39Verify if the Brother machine has a dial tone
- 40I am having a problem receiving faxes.
- 41I am experiencing problems sending a fax.
- 42I cannot install the fax driver (brmfcfaxdrv) in Fedora 40 or later, or in its derivatives. (Linux)
- 43I cannot install the scanner driver (brscan5) in Fedora 40 or later. (Linux)
- 44I cannot install Scan-key-tool in Ubuntu 23.10 or later, or in its derivatives. (Linux)
- 45I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 46My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 47Configure and use the Scan Key Tool (Linux)
- 48What driver package format is supported by my Linux distribution?
- 49Cannot print after a Windows 10 update (June 2020)
- 50Where can I download Brother iPrint&Scan application for Mac?