FAQs & Troubleshooting
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226 Results
- 1Replace Drum
- 2Is my Brother machine compatible with Windows Vista?
- 3The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 4The printer status is Offline or Paused.
- 5Stop the paper feeding twice through the machine when printing single pages with 2-sided(duplex) switched to on in the printer driver. (For Windows Only)
- 6Jam Rear
- 7I cannot install Brother drivers on Debian 10 or later (Linux)
- 8Print command (LPR) (Linux)
- 9I cannot print using my Brother machine on a wired network. (Windows/macOS)
- 10Print a web page from Brother iPrint&Scan when using an iPhone, iPod touch and iPad.
- 11Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 12Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 13The print speed is slow.
- 14What is AirPrint?
- 15I don't think I got the full yield from my high-yield toner cartridge, but the message "Toner Life End" or "Replace Toner" is displayed on the machine or the LED is on or flashing.
- 16I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 17No Toner
- 18Print both sides of paper or a booklet automatically
- 19I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Life End" or the Toner LED is still on or flashing.
- 20Toner Low or Prepare New Toner Cartridge
- 21Drum End Soon
- 22Curled or wavy
- 23Can I print from DOS applications?
- 24What can happen if the wrong paper is used in your machine.
- 25What is the BRAdmin Professional software used for?
- 26I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 27The downloaded driver's name is different from my machine's name. (Linux)
- 28The driver installation was successful but I cannot print on Redhat, Fedora, or CentOS (Linux)
- 29I cannot install the LPD/LPRng driver and get a message that LPD does not exist. (Linux)
- 30Large characters are printed incorrectly. (Linux)
- 31I'm using a Debian based distribution (e.g. Ubuntu, Kubuntu etc). When installing the CUPS Wrapper driver, I get the following error message: "/usr/local/Brother/cupswrapper/cupswrapper[model name]: No such file or directory". (Linux)
- 32I am unable to print from a client PC to a printer on a print server. (Linux)
- 33Pre-Required Procedures (Linux)
- 34Set up your Brother machine on a wireless network.
- 35A message appears informing to "The optical photoconductor needs to be replaced./ The paper tray is almost empty. " on my Macintosh.
- 36"Offline" appears on the Status Monitor.
- 37A message to install Java runtime appears when I start some applications on Mac OS X 10.7 or greater.
- 38The printout is out of alignment or the size of the printed document is reduced when printing the document from Microsoft Word 2010.
- 39Clean the paper pick-up roller.
- 40I cannot print over a network using the XML Paper Specification Printer Driver.
- 41When I print from Microsoft Excel 2002/2003, Word 2002/2003 or PowerPoint 2002/2003, semitransparent graphics are printed incorrectly.
- 42When I install MFL-Pro Suite from the CD-ROM or Full Driver & Software Package from the "Downloads" section, the installation will not continue past the instruction to connect the USB cable to the computer.
- 43Smudges on printed pages (Poor fixing)
- 44Print on both sides of paper (Auto 2-sided/Duplex Printing for Mac OS X 10.5.x or later users).
- 45The BRAdmin Professional software is not able to locate the Brother machine on my network.
- 46White lines, bands or ribbing across the page
- 47I'm using Windows. I insert the CD-ROM supplied with my machine into my PC's CD-ROM drive, but the installation screen is not automatically displayed on the PC.
- 48I cannot install the driver when using the Driver Install Tool. (Linux)
- 49I cannot install the Linux printer driver in Fedora 33 or later. (Linux)
- 50My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)