FAQs & Troubleshooting
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135 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 2Change the printer driver settings (Windows/macOS)
- 3I heard a beep sound from the UPS (Uninterruptible Power Supply) when I turned on my Brother machine.
- 4The paper is skewed when it's printed.
- 5Can I use non-Brother or third party supplies with the Brother machine?
- 6How do I use the "Booklet Printing" feature?
- 7I cannot install the driver on Macintosh from the CD-ROM supplied with my Brother machine. (For Mac OS X 10.7 or later)
- 8I'm using FreeBSD. Do you have a driver for FreeBSD? (Linux)
- 9Black spots appear all over the page. (poor fixing)
- 10What kind of memory can I use?
- 11Black toner marks appear across the page.
- 12What can happen if the wrong paper is used in your machine.
- 13How do I install additional memory?
- 14Install your Brother machine's software from the supplied installation disc or from Full Driver Package. (Windows)
- 15When I print a document as a booklet from Microsoft Office 2003, a drawing object does not position correctly on the printed page. (For Windows BR-Script Printer Drivers users)
- 16Supported models of Universal Printer Driver for BR-Script (PostScript language emulation)
- 17Stop the paper feeding twice through the machine when printing single pages with 2-sided(duplex) switched to on in the printer driver. (For Windows Only)
- 18How can I clean the corona wire of the drum unit?
- 19The driver installation finished successfully but I cannot print. (Linux)
- 20Windows 10 Support Information
- 21The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 22Can I use AirPrint with my Brother machine?
- 23A message to install Java runtime appears when I start some applications on Mac OS X 10.7 or greater.
- 24I don't think I got the full yield from my high-yield toner cartridge but the message "Toner Life End" or "Replace Toner" is displayed on the machine or the LED is on or flashing.
- 25I cannot print from my computer via USB.
- 26How do I clean the paper pick-up roller?
- 27My Brother machine misfeeds paper.
- 28Memory full
- 29What kind of paper can I use?
- 30White spots on black text and graphics or black spots appear at 94 mm (3.7 in.) intervals.
- 31White lines appear across the page.
- 32White lines or bands or ribbing across the page.
- 33How do I install the Optional Tray Unit?
- 34What is the recommended paper?
- 35White spots appear in areas of dense black printing.
- 36I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 37I cannot install the driver when using the Driver Install Tool. (Linux)
- 38I cannot install the Linux printer driver in Fedora 33 or later. (Linux)
- 39My machine prints 2-sided when I select 1-sided printing in the driver (Linux)
- 40I am unable to print from a client PC to a printer on a print server. (Linux)
- 41I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 42"Offline" appears on the Status Monitor.
- 43I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 44Where can I get the drivers and utilities that work with Mac OS X 10.6?
- 45I'm using the BR-Script3 driver, and my Brother machine does not print my document with the Booklet option I selected in Adobe® Acrobat®/ Adobe® Reader®.
- 46Print overrun
- 47Add my Brother machine (the printer driver) using Mac OS X 10.5 - 10.11.
- 48Uninstall the drivers. (Mac OS X 10.2 - 10.4)
- 49How can I clean the inside of the printer?
- 50White lines appears down the page.