FAQs & Troubleshooting
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Latest |
117 Results
- 127/06/2023Uninstall the drivers. (Mac OS X 10.6 - macOS 12)
- 201/06/2023Delete print jobs from the print queue.
- 316/05/2023I cannot print from my computer via USB.
- 427/03/2023Install the built-in drivers (For Windows 8 and Windows 10)
- 527/03/2023Change the printer driver settings (Windows/macOS)
- 627/03/2023The printer status is Offline or Paused.
- 714/02/2023I'm trying to install the driver with network settings, but I cannot locate a network connected Brother machine and complete the driver installation. (For Windows)
- 819/12/2022Can I use non-Brother or third party supplies with the Brother machine?
- 913/12/2022How to identify your Operating System (OS).
- 1007/11/2022Uninstall the drivers. (Mac OS X 10.2 - 10.4)
- 1124/10/2022Can I print using the IPP protocol on Windows XP?
- 1212/10/2022Can I print from DOS applications?
- 1322/08/2022I'm using Windows Vista or Windows 7 and trying to use a Brother machine connected to the network, but the machine stays offline and I cannot print.
- 1420/07/2022Uninstall the drivers. (Mac OS X 10.5)
- 1511/07/2022Replace the drum unit.
- 1609/05/2022My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 1720/04/2022The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 1824/03/2022I cannot save a file downloaded from the Brother support website (For Windows)
- 1910/11/2021Open the Control Panel (For Windows)
- 2030/09/2021Uninstall the printer drivers (For Windows)
- 2116/07/2020Cannot print after a Windows 10 update (June 2020)
- 2202/06/2020Install your Brother machine's software from the supplied installation disc or from Full Driver Package. (Windows)
- 2314/06/2019Windows 10 Support Information
- 2427/03/2019Check the firmware version.
- 2522/03/2019Protect your Brother machine against unauthorised access over the network
- 2620/12/2018When I run the Firmware update tool or the I-FAX install tool, the "Program failed to run" message appears on my PC screen. What do I do?
- 2717/10/2018The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 2830/07/2018I cannot print from my computer via network. (For Windows)
- 2905/07/2018Windows 7 Support Information
- 3027/10/2017I cannot print from my computer via network. (For Macintosh)
- 3127/10/2017The BRAdmin Professional software is not able to locate the Brother machine on my network.
- 3225/03/2016Download a file from the "Downloads" section and save it to Windows 8 computer.
- 3325/03/2016What is the difference between the toner cartridge and the drum unit?
- 3425/03/2016A message to install Java runtime appears when I start some applications on Mac OS X 10.7 or greater.
- 3525/03/2016The printout is out of alignment or the size of the printed document is reduced when printing the document from Microsoft Word 2010.
- 3625/03/2016What is the Network Shared printing?
- 3725/03/2016Can I print from or scan to Android™ Smartphone?
- 3825/03/2016Can I print from and scan to iPhone, iPod touch and iPad?
- 3924/03/2016Some characters are missing when printing PDF files from Adobe® Acrobat® / Adobe® Acrobat® Reader® / Adobe® Reader®. What can I do to correct this?
- 4023/03/2016What can happen if the wrong paper is used in your machine.
- 4123/03/2016What is the BRAdmin Professional software used for?
- 4210/11/2015Where can I get the drivers and utilities that work with Mac OS X 10.6?
- 4323/02/2015What do the LED indications mean?
- 4427/11/2014I cannot install the driver on Macintosh from the CD-ROM supplied with my Brother machine. (For Mac OS X 10.7 or later)
- 4525/11/2014I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 4619/11/2014The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 4726/08/2014What is a "Generic PCL Driver"?
- 4805/06/2014I am using Windows/ Mac OS 8.x-9.x. When I print from Adobe® Illustrator® with PCL printer driver, text and images are jagged.
- 4927/01/2014I am using Windows 2000 /XP. When I print from Adobe® Reader® 7.0, strange characters are printed on the page. What can I do?
- 5017/01/2014I'm using my Brother machine in a Windows XP/ Windows Vista networked TCP/IP environment. I was able to print, but suddenly I cannot print. Why?