FAQs & Troubleshooting
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- 1Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 2When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 3What is Brother iPrint&Scan?
- 4I cannot scan via network getting the error "CC031" or "MTW012". (Mac OS X)
- 5I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 6How do I know which side up my photo paper should be in the tray?
- 7Protect your Brother machine against unauthorised access over the network
- 8I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 9When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 10Load envelopes
- 11"This app is preventing shutdown" and "Brother Help" message appears and does not shut down (Windows 10)
- 12Print or scan using the Brother iPrint&Scan application for mobile devices (Android/iOS)
- 13The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 14Change the scan settings for scanning from ControlCenter2 or the SCAN key (For Macintosh)
- 15Can I print from and scan to iPhone, iPod touch and iPad?
- 16I cannot save a file downloaded from the Brother support website (For Windows)
- 17Change the printer driver settings (Windows/macOS)
- 18Can third party ink be used to refill the ink tanks?
- 19The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 20Wireless setup is requesting a WPS PIN to complete the setup
- 21Command List of brscan. (Linux)
- 22Delete a network scanner entry. (Linux)
- 23Firewall port requirements of the Scan Key Tool (Linux)
- 24Connect your Brother machine to your mobile device via a wireless router or access point.
- 25Printing/ Scanning with a mobile device
- 26Print a web page from Brother iPrint&Scan when using an iPhone, iPod touch and iPad.
- 27Print data from the Clipboard in Brother iPrint&Scan when using an iPhone, iPod touch and iPad.
- 28Open the "Scanners and Cameras" and Properties.
- 29Scan a document and e-mail it as an attachment. (For Windows)
- 30Ink Box Full / InkBox Full
- 31Can I print from or scan to Android™ Smartphone?
- 32I can print but cannot scan via network. (For Mac)
- 33I can print but cannot scan via network. (For Windows)
- 34Create or view a XML Paper Specification document
- 35I'm using Windows XP Professional x64 Edition/ Windows Vista 64-bit edition. I'm unable to scan from Corel® Paint Shop Pro® X using the WIA driver.
- 36Is my Brother machine compatible with Windows Vista?
- 37When choosing grayscale printing in the printer driver, does this use only the black ink or all the ink cartridges to produce the grayscale image?
- 38Where is the USB port on the machine?
- 39I am trying to use a Brother driver from the CD supplied with the machine or downloaded from the Internet, and I cannot scan from Windows Server 2003, Windows Server 2008, Windows Server 2008 R2, or Windows Server 2012.
- 40I'm trying to install the driver with network settings, but I cannot locate a network connected Brother machine and complete the driver installation. (For Windows)
- 41The network scanning feature does not work when pressing the scan key on my Brother machine control panel. (For Windows)
- 42Reset the network settings to the factory default.
- 43What is the BRAdmin Professional software used for?
- 44Why do the color ink tanks run out of ink even though I never or rarely print in color?
- 45I cannot install the driver when using the Driver Install Tool. (Linux)
- 46My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 47What driver package format is supported by my Linux distribution?
- 48When I try to use the scan key on my network connected machine, I receive the error "Check connection" or I can not select anything except "scan to FTP". (Linux)
- 49I get a TS error when trying to print on a wireless network.
- 50Load paper in the paper tray