FAQs & Troubleshooting
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240 Results
- 1(Video) Load A4/Letter paper
- 2Replace the Toner Cartridge
- 3Print on Both Sides of the Paper Automatically (Automatic 2-sided Printing)
- 4My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 5The printer status is Offline or Paused.
- 6I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 7The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 8Setup a Brother machine on a wireless (Wi-Fi) network.
- 9(Video) Connect telephone line and power cords
- 10I receive an error message when trying to configure TWAIN Driver scan settings. (Windows XP/Windows Vista/Windows 7)
- 11(Video) Load an Envelope (Manual Feed Slot)
- 12Paper is Jammed inside the Machine
- 13Cannot print after a Windows 10 update (June 2020)
- 14What is Brother iPrint&Scan?
- 15Import a Certificate and Private Key
- 16(Video) Set up your Brother machine
- 17(Video) Unpack your Brother machine and install the toner cartridge
- 18Scan multiple pages into one file instead of each scan being saved as a separate file.
- 19Brother iPrint&Scan cannot find my Brother machine (macOS)
- 20Drum End Soon
- 21Gray background
- 22Update your machine's firmware using Brother iPrint&Scan (Android/iOS)
- 23A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 24The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 25Paper is Jammed in the Paper Tray
- 26Wrinkles or creases
- 27Create a Certificate Signing Request (CSR)
- 28Export the Certificate and Private Key
- 29Change the printer driver settings (Windows/macOS)
- 30Print both sides of paper or a booklet automatically
- 31Drum !
- 32Out of Memory
- 33White lines, bands or ribbing across the page
- 34Add your Brother machine with AirPrint (macOS)
- 35I cannot scan a document using Brother iPrint&Scan (Windows/macOS)
- 36I cannot print on a wireless (Wi-Fi) network (Windows)
- 37How do I use Mopria™ Print Service (MPS) with my Brother machine?
- 38Send an Email Securely Using SSL/TLS
- 39The error message "No machine found" appears when I installed drivers with USB connection (For Windows).
- 40Protect your Brother machine against unauthorised access over the network
- 41Download a file from the "Downloads" section and save it to Windows 8 computer.
- 42I still receive the error message "Replace Drum" or "Drum End Soon" after I replace the drum unit with a new one.
- 43I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Ended" or the Toner LED is still on or flashing.
- 44Recently, when I print a document from the manual feed slot, my Brother machine is taking more time than usual to start feeding paper. How can I reduce the time it takes to start feeding paper?
- 45Toner Low or Prepare New Toner Cartridge
- 46Toner specks
- 47Faint
- 48What is the recommended paper?
- 49I cannot print or scan via USB on Debian 11 or later, Ubuntu 20.04 or later and on their derivatives (Linux)
- 50I cannot print using my Brother machine on a wireless network (Mac)