FAQs & Troubleshooting
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129 Results
Note: “*” indicates that the content is from the Online User’s Guide.
- 1(Video) Load an Envelope (Manual Feed Slot)
- 2Drum End Soon
- 3I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" or "Replace Toner".
- 4Control Printer Driver settings (only available for Windows)
- 5I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 6I cannot print or scan via USB on Debian 11 or later, Ubuntu 20.04 or later and on their derivatives (Linux)
- 7Install the Brother Mobile Connect application (for mobile device)
- 8What is the default password for my BRAdmin or Web Based Management?
- 9Toner Low or Prepare New Toner Cartridge
- 10Can I use non-Brother or third party supplies with the Brother machine?
- 11Firewall port requirements of the Scan Key Tool (Linux)
- 12I still receive the error message "Replace Drum" or "Drum End Soon" after I replace the drum unit with a new one.
- 13The printer status is Offline or Paused.
- 14I cannot install the scanner driver (brscan5) in Fedora 40 or later. (Linux)
- 15How do I use Mopria™ Print Service (MPS) with my Brother machine?
- 16Protect your Brother machine against unauthorised access over the network
- 17I cannot find some option in the Printing preferences. (For Windows)
- 18Cartridge Error
- 192-sided Disable or 2-sided Disabled
- 20No Toner
- 21Size Error DX or Size Error 2-sided
- 22Manual Feed
- 23Drum !
- 24Where can I download Brother iPrint&Scan application for Mac?
- 25I installed scan-key-tool, but it does not work. (Linux)
- 26The message "Retry Updating by USB" or "Retry by USB" appears on the machine's LCD when the machine is turned on.
- 27Open the Control Panel (For Windows)
- 28I cannot scan via network.
- 29When I run the Firmware update tool, the "Program failed to run" message appears on my PC screen.
- 30The scanning speed is slow when scanning from my machine. (Windows)
- 31I cannot install Scan-key-tool in Ubuntu 23.10 or later, or in its derivatives. (Linux)
- 32What is the default password for my Brother machine?
- 33I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 34I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 35Connect a Brother machine to a wireless (Wi-Fi) network using the Brother Mobile Connect app
- 36I cannot connect my machine to a Windows 11 computer via USB.
- 37I cannot install the Linux printer driver in Fedora 33 or later. (Linux)
- 38I cannot install the scanner driver in Ubuntu 21.04. (Linux)
- 39When accessing Web Based Management via HTTPS, I get a security warning that the connection is not private or that the site is not secure.
- 40Add your Brother machine with AirPrint (macOS)
- 41I cannot print or scan via USB on Fedora 38 or later and on their derivatives (Linux)
- 42I cannot install Brother drivers on Debian 10 or later (Linux)
- 43I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 44Configure the Scan to Email Feature (Linux)
- 45Configure and use the Scan Key Tool (Linux)
- 46What driver package format is supported by my Linux distribution?
- 47Change the brscan5 scan settings using XSane (Linux)
- 48The scan key does not work after reconnecting the USB cable or rebooting my machine (openSUSE 11.4) (Linux)
- 49Check the remaining ink or toner level (Linux)
- 50When I print images, the quality is not good (Linux)