FAQs & Troubleshooting
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131 Results
Note: “*” indicates that the content is from the Online User’s Guide.
- 1I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 2Document Jam
- 3What is the default password for my BRAdmin or Web Based Management?
- 4I still receive the error message "Replace Drum" or "Drum End Soon" after I replace the drum unit with a new one.
- 5(Video) Set up your Brother machine
- 6Install the Brother Mobile Connect application (for mobile device)
- 7What driver package format is supported by my Linux distribution?
- 8Wrong Toner or Wrong Toner Cartridge
- 9I cannot print on a wireless (Wi-Fi) network (Mac)
- 10My Brother machine could not be found over the network when I installed drivers on my computer.
- 11Cannot Scan ##
- 12Change the printer driver settings (Windows)
- 132-sided Disable or 2-sided Disabled
- 14I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" or "Replace Toner".
- 15Size Error DX or Size Error 2-sided
- 16I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 17I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 18What is the default password for my Brother machine?
- 19Set up your Brother machine on a wireless network (Windows/macOS)
- 20I cannot print on a wireless (Wi-Fi) network (Windows)
- 21Media Type Mismatch or Media Mismatch
- 22Discover the MAC address of the Brother network card
- 23Toner Ended
- 24Cannot Detect
- 25In Windows, the Brother printer or scanner driver windows are in a foreign language. How can I change the printer or scanner driver windows to be in a local language?
- 26Out of Memory
- 27(Video) Load an Envelope (Manual Feed Slot)
- 28"Offline" appears on the Status Monitor. (Windows)
- 29The printer status is Offline or Paused.
- 30Control Printer Driver settings (only available for Windows)
- 31Delete print jobs from the print queue.
- 32No Toner
- 33Toner Low or Prepare New Toner Cartridge
- 34Drum !
- 35When I run the Firmware update tool, the "Program failed to run" message appears on my PC screen.
- 36Drum End Soon
- 37Toner specks
- 38Lines across the page
- 39The scanning speed is slow when scanning from my machine. (Windows)
- 40I cannot install the scanner driver (brscan5) in Fedora 40 or later. (Linux)
- 41Connect a Brother machine to a wireless (Wi-Fi) network using the Brother Mobile Connect app
- 42Configure and use the Scan Key Tool (Linux)
- 43When I print images, the quality is not good (Linux)
- 44The downloaded driver's name is different from my machine's name. (Linux)
- 45Large characters are printed incorrectly. (Linux)
- 46I get a TS error when trying to print on a wireless network.
- 47The message "Retry Updating by USB" or "Retry by USB" appears on the machine's LCD when the machine is turned on.
- 48Open the Status Monitor (Windows)
- 49What is the difference between the toner cartridge and the drum unit?
- 50My Brother machine has no power.