FAQs & Troubleshooting
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211 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 2When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 3Which E-mail packages are compatible with ControlCenter3?
- 4Where is the USB port on the machine?
- 5I cannot find some option in the Printing preferences. (For Windows)
- 6ControlCenter3 displays a blank screen at startup (Windows)
- 7"Offline" appears on the Status Monitor.
- 8Replace Ink
- 9When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 10Download a file from the "Downloads" section and save it to Windows 8 computer.
- 11The error message "[model name] cannot be found. ... (CC3-202-03031b02)" appears when scanning a document using ControlCenter3 on Windows 7 with the USB connection.
- 12The error message "An error occurred during the installation. ... . IS015- GetOsVersion - 1" appears when installing the Full Driver & Software Packages for Windows 7 downloaded from the "Download" section.
- 13I'm using Windows. When I try to Scan to E-mail I get an error saying "the command line argument is not valid. Verify the switch you are using". What should I do?
- 14Is my Brother machine compatible with Windows Vista?
- 15I installed Macromedia Flash Player 8, but still I cannot use the Modern user interface of ControlCenter3.
- 16Can third party ink be used to refill the ink cartridges?
- 17I cannot install Scan-key-tool in Ubuntu 23.10 or later, or in its derivatives. (Linux)
- 18I'm using Ubuntu 23.04 on their derivatives. I cannot print from Brother Inkjet Printer. (Linux)
- 19I cannot install the driver when using the Driver Install Tool. (Linux)
- 20Configure the Scan to Email Feature (Linux)
- 21My machine prints 2-sided when I select 1-sided printing in the driver (Linux)
- 22The driver installation finished successfully but I cannot print. (Linux)
- 23I get the "Filter "brlpdwrapper[model name]" for printer "[model name]" not available: No such file or directory" error on Gentoo (Linux)
- 24Open the Status Monitor
- 25Open the Control Panel (For Windows)
- 26Open the "Scanners and Cameras" and Properties.
- 27I cannot print from my computer via USB.
- 28Windows 7 Support Information
- 29"Scan to E-mail" defaults to Microsoft® Outlook Express. How can I change it to Microsoft® Outlook?
- 30Scan a document into ScanSoft™ PaperPort™ 11SE
- 31Scan a document in Mac OS X 10.6.
- 32Uninstall the drivers. (Mac OS X 10.6 - macOS 12)
- 33Improve poor print quality.
- 34The Brother machine does not appear in the "Print & Fax" or "Print & Scan" Utility. (Mac OS X 10.5 or greater)
- 35Can I adjust the Sleep Mode setting?
- 36Where do I find manuals for my Brother machine?
- 37Black Ink is still wet after printing on Glossy Paper (For PC Printing).
- 38I cannot install the scanner driver (brscan5) in Fedora 40 or later. (Linux)
- 39I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 40I cannot install the Linux printer driver in Fedora 33 or later. (Linux)
- 41My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 42I cannot install Brother drivers on Debian 10 or later (Linux)
- 43Configure and use the Scan Key Tool (Linux)
- 44What driver package format is supported by my Linux distribution?
- 45Scan using XSane or GIMP (Linux)
- 46Cannot print after a Windows 10 update (June 2020)
- 47The scan key does not work after reconnecting the USB cable or rebooting my machine (openSUSE 11.4) (Linux)
- 48I cannot scan from my Brother machine in Ubuntu 16.10 (Linux)
- 49I cannot scan with brscan, brscan2, or brscan3 via USB (Linux)
- 50When I print images, the quality is not good (Linux)