FAQs & Troubleshooting
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276 Results
- 15128/01/2013The keys on the control panel do not respond.
- 15211/01/2013I'm using Mac OS X 10.6.x. The network scanning feature does not work when pressing the scan key on the control panel of my Brother machine.
- 15308/01/2013How do I know the current network configuration?
- 15402/10/2012Why does the message "No Response/Busy" appear on my Transmission Verification Report?
- 15502/08/2012The rainbow cursor keeps spinning when I click on Copy/PC-FAX in ControlCenter2 (For Mac OS X 10.7).
- 15630/07/2012When receiving a single page fax, why does the fax print on two pages or a blank sheet ejects afterwards?
- 15718/07/2012The scanned image is blurred, garbled, or distorted when using ControlCenter2 or the SCAN key on my Brother machine. (For Mac OS X 10.5)
- 15829/06/2012What does "NG" or "ERROR" on the Transmission Verification Report mean?
- 15911/05/2012Scan a document from a Windows Vista application
- 16012/03/2012Clear the paper jam or printer jam.
- 16122/11/2011I am having issues with the paper feed. What can I do?
- 16222/11/2011When I print, the pages are smudged with ink. What should I do?
- 16316/11/2011"Near Empty [Color]" is appearing on my Brother machine's LCD? What does it mean and how do I clear it?
- 16416/11/2011When printing from my Apple Mac OS 10.x the print is coming out mirrored.
- 16515/11/2011I'm using Windows XP and when I attempt to install the USB drivers on my Brother machine I receive the message "Cannot Install this Hardware" and I am unable to print. What can I do?
- 16615/11/2011I'm using Windows XP/XP Professional x64 Edition. When my PC comes out of Standby or hibernate mode the message "No Device" appears and the Status Monitor is grayed out. What can I do?
- 16715/11/2011Which E-mail packages are compatible with ControlCenter3?
- 16815/11/2011I'm using Mac OS X 10.4/10.5. How do I use the Brother Status Monitor Widget?
- 16908/11/2011I'm using Mac OS X 10.5. The network scanning feature does not work when pressing the scan key on the control panel of my Brother machine.
- 17008/11/2011Scan a document from the Windows Vista Photo Gallery
- 17107/11/2011I'm using Mac OS X 10.4 Tiger. I cannot scan after installing the scanner driver.
- 17204/11/2011How can I locate the Print Center or Printer Setup Utility and add my Brother machine using Mac OS X 10.0-10.4?
- 17304/11/2011I'm using the Simple Network Configuration capabilities of Apple Mac OS X. I can print from a Macintosh, but not from a Windows PC.
- 17404/11/2011I want to use the Simple Network Configuration capabilities of Apple Mac OS X but I cannot find my printer in the "Print Center", "Printer Setup Utility" or "Default Printer Browser".
- 17502/11/2011When I print from PowerPoint using the 2 in 1 feature, some of the borders around the document are not printed or lines are printed that shouldn't be there.
- 17602/11/2011When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 17731/10/2011I updated the Web BRAdmin and cannot enable the logging function.
- 17828/09/2011Scan a document in Mac OS X 10.6.
- 17926/09/2011When I print from Microsoft Excel 2002/2003, Word 2002/2003 or PowerPoint 2002/2003, semitransparent graphics are printed incorrectly.
- 18031/08/2011I'm using Mac OS X 10.5 or greater and I'm getting error messages when I try to print.
- 18129/08/2011I'm using Mac OS X 10.2 - 10.4 and I'm getting error messages when I try to print.
- 18205/08/2011The Brother machine does not appear in the "Print & Fax" or "Print & Scan" Utility. (Mac OS X 10.5 or greater)
- 18304/07/2011Can I use voice mail on the same line as my Brother machine?
- 18415/06/2011I cannot use the Scan to E-mail with ControlCenter3 after installing Office 2010.
- 18528/04/2011The LCD message "Standing by ON/OFF to resume " is displayed on my Brother machine.
- 18615/02/2011Do I need a telephone line to send and receive faxes with my Brother machine?
- 18708/11/2010When I start the Remote Setup Software, the error message "RS 005-xx" or "RS 006-xx" appears on the display.
- 18808/11/2010When I try to print thin color borders in Microsoft® Excel, the borders are printed in black.
- 18903/11/2010The LCD displays an error code (number). What does it mean?
- 19026/10/2010When I connect the Brother machine to a USB hub, it doesn't work correctly.
- 19121/10/2010How do I clear Machine Error 46?
- 19223/09/2010The Brother machine does not appear in the Print Center or Printer Setup Utility. (Mac OS X 10.2 - 10.4)
- 19323/09/2010I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 19417/09/2010In Windows, the Brother printer driver windows are in a foreign language. How can I change the printer driver windows to be in a local language?
- 19515/06/2010I can receive a fax, but cannot receive a telephone call.
- 19602/06/2010My Antivirus Software gives a warning message during the installation of Web BRAdmin.
- 19713/04/2010Functions supported in the Windows 7 built-in drivers
- 19831/03/2010When I load the Brother software, the installation will not continue past the instruction to connect the USB cable to the computer. (USB interface, cable)
- 19910/02/2010I cannot install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 20009/02/2010My machine only prints one copy of my document even though I have asked it to print two or more. (For Windows 2000/XP and Windows Vista)