FAQs & Troubleshooting
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288 Results
- 10129/01/2019Uninstall the scanner driver. (Linux)
- 10229/01/2019Uninstall Scan-key-tool. (Linux)
- 10324/01/2019When scanning I receive the error "Failed to start scanner : Invalid argument". (Linux)
- 10424/01/2019I'm using FreeBSD. Do you have a driver for FreeBSD? (Linux)
- 10524/01/2019All print jobs are aborted and nothing is printed. (Linux)
- 10624/01/2019I want to print using CUPS while keeping SELinux enabled. (Linux)
- 10724/01/2019I am unable to print from a client PC to a printer on a print server. (Linux)
- 10824/01/2019I'm using SuSE11.2. I cannot print to Brother monochrome machines. (Linux)
- 10921/01/2019When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 11020/12/2018When I run the Firmware update tool or the I-FAX install tool, the "Program failed to run" message appears on my PC screen. What do I do?
- 11114/11/2018I am sharing my Brother machine. I can print but cannot scan.
- 11217/10/2018The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 11316/08/2018Locate files scanned with ControlCenter2 (For Macintosh)
- 11423/07/2018Use the Network Connection Repair Tool (Windows)
- 11505/07/2018Windows 7 Support Information
- 11628/02/2018Uninstall the drivers (Windows)
- 11725/03/2016Download a file from the "Downloads" section and save it to Windows 8 computer.
- 11825/03/2016The error message "IS052 InstallNetworkDriver" appears when installing the MFL-Pro Suite from the CD-ROM or the Full Driver & Software Package is downloaded from the "Download" section.
- 11925/03/2016Can I use AirPrint with my Brother machine?
- 12025/03/2016A message to install Java runtime appears when I start some applications on Mac OS X 10.7 or greater.
- 12125/03/2016What is the Network Shared printing?
- 12225/03/2016Discover the MAC address of the Brother network card
- 12325/03/2016Can I print from or scan to Android™ Smartphone?
- 12425/03/2016Can I print from and scan to iPhone, iPod touch and iPad?
- 12524/03/2016When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 12624/03/2016Is my Brother machine compatible with third party print servers?
- 12724/03/2016I cannot scan via network getting the error "CC031" or "MTW012". (Mac OS X)
- 12824/03/2016I cannot scan via USB. (Mac OS X)
- 12924/03/2016I'm using Windows XP Professional x64 Edition/ Windows Vista 64-bit edition. I'm unable to scan from Corel® Paint Shop Pro® X using the WIA driver.
- 13024/03/2016How do I start the Scanner and Camera Wizard in Windows Vista/ Windows 7?
- 13124/03/2016Some characters are missing when printing PDF files from Adobe® Acrobat® / Adobe® Acrobat® Reader® / Adobe® Reader®. What can I do to correct this?
- 13224/03/2016Scan a document in Mac OS X 10.7.
- 13323/03/2016I'm using Windows. I insert the CD-ROM supplied with my machine into my PC's CD-ROM drive, but the installation screen is not automatically displayed on the PC.
- 13423/03/2016What is the BRAdmin Professional software used for?
- 13525/08/2015What type(s) of connections can I use with my Brother machine and a wireless network?
- 13615/05/2015Set the date and time
- 13711/05/2015When selecting grayscale printing in the printer driver, does this use only the black ink or all the ink cartridges to produce the grayscale image?
- 13811/05/2015Glossy Paper does not feed correctly. What can I do?
- 13911/05/2015When scanning a document to be copied or faxed, the message "OUT OF MEMORY" appears on the display. What can I do?
- 14011/05/2015What is the "Station ID" and how do I set it?
- 14111/05/2015I'm using Windows and the print speed is too slow. What can I do?
- 14211/05/2015Why can't I print when an ink cartridge is empty?
- 14306/04/2015Is my Brother machine compatible with Windows Vista?
- 14403/04/2015How do I clear the message "PAPER JAM" from the display?
- 14510/02/2015What is MFL-Pro Suite Software?
- 14625/11/2014I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 14720/11/2014How to launch and use the DeviceSelector to configure the scanner? (For Macintosh)
- 14819/11/2014The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 14912/11/2014The Error message "A file required cannot be found.(CC035)" appears when I click "Remote Setup" or "Quick-Dial" button from ControlCenter2. (For Macintosh)
- 15019/09/2014Why doesn't my Brother machine have a dial tone?