FAQs & Troubleshooting
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268 Results
- 101I cannot save a file downloaded from the Brother support website (For Windows)
- 102Can I use AirPrint with my Brother machine?
- 103Discover the MAC address of the Brother network card
- 104When I scan a document using ControlCenter, the scanned file size is too big.
- 105When I scan the document with using ScanSoft™ PaperPort™ 11 SE , the bottom of the document is cut off. What should I do?
- 106When I scan a document to a PDF file using ContorlCenter3, the file size of the PDF is too big. How can I reduce the file size?
- 107Create or view a XML Paper Specification document
- 108I'm using Windows XP Professional x64 Edition/ Windows Vista 64-bit edition. I'm unable to scan from Corel® Paint Shop Pro® X using the WIA driver.
- 109I updated the Web BRAdmin and cannot enable the logging function.
- 110When I install the drivers, Norton AntiVirus displays a Security Alert that a medium risk application "[file name].exe is attempting to connect to a DNS server".
- 111I'm using Windows XP/XP Professional x64 Edition. When my PC comes out of Standby or hibernate mode the message "No Device" appears and the Status Monitor is grayed out. What can I do?
- 112Change the user interface of ControlCenter3
- 113Scan a document using "Scanner and Camera Wizard" in Windows XP
- 114Scan an image and insert it in a Windows XP application
- 115Scan a document in Windows 8 and Windows 10.
- 116Uninstall the drivers. (Mac OS X 10.5)
- 117Where can I find my Brother machine's serial number?
- 118I'm using the Simple Network Configuration capabilities of Apple Mac OS X. I can print from a Macintosh, but not from a Windows PC.
- 119I'm using the Simple Network Configuration capabilities of Apple Mac OS X. The printer appears in the "Print Center", "Printer Setup Utility", "Print & Fax", "Print & Scan" or "Printers & Scanners", but I cannot print.
- 120How do I factory reset the print server?
- 121Where do I find manuals for my Brother machine?
- 122Black Ink is still wet after printing on Glossy Paper (For PC Printing). What can I do?
- 123While writing data to the media (memory) card in the media slot, the status dialog box has not been updated. It appears to have frozen. What can I do?
- 124I cannot install Scan-key-tool in Ubuntu 23.10 or later, or in its derivatives. (Linux)
- 125All print jobs are aborted and nothing is printed. (Linux)
- 126I'm using a Debian based distribution (e.g. Ubuntu, Kubuntu etc). When installing the CUPS Wrapper driver, I get the following error message: "/usr/local/Brother/cupswrapper/cupswrapper[model name]: No such file or directory". (Linux)
- 127A message to install Java runtime appears when I start some applications on Mac OS X 10.7 or greater.
- 128I cannot print from my computer via USB.
- 129Configure or change the settings of the ControlCenter 2 or 3 scanning options
- 130The print speed is very slow when I use XML Paper Specification Printer Driver.
- 131When I print using the XML Paper Specification Printer Driver, the print out result is not what I exepected, it is very different from the original draft or preview or I cannot print at all.
- 132How do I start the Scanner and Camera Wizard in Windows Vista/ Windows 7?
- 133I cannot use the "Modules Update" button on Web BRAdmin.
- 134Scan an image and insert it into an Office 2007 application. (For Windows Vista or later)
- 135Uninstall the drivers. (Mac OS X 10.6 - macOS 12)
- 136I'm using Windows. What format are the attachments when a document is scanned to e-mail and is a special viewer needed?
- 137I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 138Configure the Scan to Email Feature (Linux)
- 139The scan key does not work after reconnecting the USB cable or rebooting my machine (openSUSE 11.4) (Linux)
- 140Important points for specifying the scan area (Linux)
- 141I get the "Filter "brlpdwrapper[model name]" for printer "[model name]" not available: No such file or directory" error on Gentoo (Linux)
- 142Use the Network Connection Repair Tool (Windows)
- 143Protect your Brother machine against unauthorised access over the network
- 144Open the Control Panel (For Windows)
- 145I can print but cannot scan via network. (For Windows)
- 146I cannot use the Scan to E-mail with ControlCenter3 after installing Office 2010.
- 147How do I receive faxes when the Brother machine is in Manual Mode?
- 148When I try to print thin color borders in Microsoft® Excel, the borders are printed in black.
- 149Scan a document in Mac OS X 10.6.
- 150How do I clear the message "PAPER JAM" from the display?