FAQs & Troubleshooting
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137 Results
- 10127/03/2013I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Life End" or the Toner LED is still on or flashing.
- 10208/05/2012My Brother machine misfeeds paper.
- 10308/05/2012In Windows, the Brother printer driver windows are in a foreign language. How can I change the printer driver windows to be in a local language?
- 10420/03/2012The Drum LED is still on or flashing after I replace the drum unit with a new one.
- 10520/03/2012Drum Life End Soon
- 10626/01/2012I don't think I got the full yield from my high-yield toner cartridge but the message "Toner Life End" or "Replace Toner" is displayed on the machine or the LED is on or flashing.
- 10715/11/2011How do I install the printer driver in Windows using a USB interface cable and the CD-ROM?
- 10802/11/2011When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 10926/09/2011Print envelopes from the manual feed slot in Macintosh applications.
- 11022/09/2011Where is the Manual 2-sided(Duplex) setting option in the Mac OS X 10.3 driver or greater?
- 11126/08/2011I heard a beep sound from the UPS (Uninterruptible Power Supply) when I turned on my Brother machine.
- 11215/11/2010The print speed is very slow when I use XML Paper Specification Printer Driver.
- 11315/11/2010Is there an XML Paper Specification Printer Driver for Windows XP or Windows Server 2003?
- 11415/11/2010When I print using the XML Paper Specification Printer Driver, the print out result is not what I exepected, it is very different from the original draft or preview or I cannot print at all.
- 11515/11/2010Create or view a XML Paper Specification document
- 11615/10/2010How do I clear paper jams?
- 11715/06/2010I recently installed the starter or a new toner cartridge and I don't think I got the full yield from the toner.
- 11810/06/2010I cannot uninstall the printer driver using Printer Driver Uninstall Tool. (For Windows 7 users who use the printer driver with WSD connection only)
- 11912/03/2010The paper is skewed when it's printed.
- 12003/12/2009The printer cannot print full pages of a document. An error message "PRINT OVERRUN" is printed out.
- 12129/10/2009How can I change the printer settings?
- 12209/09/2009Where do I find the complete User's Guide?
- 12305/06/2009Error Message from CD installation in Windows XP : Cannot find file bh21xx.pdd. Please locate the file, occurs during installation. The installation states a file is missing.
- 12410/03/2009Can I buy any MICR toner?
- 12526/02/2009How do I change the length of time the machine will wait until it goes into Sleep Mode?
- 12628/01/2009How can I clean the inside of the printer?
- 12706/06/2008How can I print the pages in reverse page order in Windows?
- 12806/06/2008In Mac OS X 10.5 Leopard, the printer icon remains in the Dock after printing. How do I remove the printer icon from the Dock and keep it from returning?
- 12912/11/2007What kind of paper can I use?
- 13009/10/2007I'm using Firefox® 2.0 or higher as a web browser. I clicked the "Close this window" button on the page that was opened along with the HTML manual, however the browser window does not close. What can I do?
- 13103/10/2007How do I print envelopes from the manual feed slot in Windows applications?
- 13228/09/2007What are the expected yields of the consumables?
- 13319/09/2007How do I print a Test page?
- 13419/09/2007The printer cannot print full pages of a document. An error message MEMORY FULL is printed.
- 13519/09/2007How do I cancel print jobs using the printer control panel?
- 13619/09/2007What is the recommended paper?
- 13724/08/2006What is the printable area per page?