FAQs & Troubleshooting
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128 Results
- 101Print Unable XX
- 102The printer status is Offline or Paused.
- 103My machine does regular cleaning cycles in the night. How can I correct this?
- 104When I print photos on Brother Photo Paper (BP71 Series), black areas on the printed photos look greenish–black or the colors do not match the colors in the original photo. What should I do?
- 105Clean the Paper Pick-up Rollers
- 106When I print photos, the color quality is not good.
- 107Clean the Print Head from Your Brother Machine
- 108No Paper / No Paper Fed
- 109Some characters are missing when printing PDF files from Adobe® Acrobat® / Adobe® Acrobat® Reader® / Adobe® Reader®. What can I do to correct this?
- 110Clean the Paper Feed Rollers
- 111When I install the drivers, Norton AntiVirus displays a Security Alert that a medium risk application "[file name].exe is attempting to connect to a DNS server".
- 112Can third party ink be used to refill the ink tanks?
- 113Why is it necessary for my machine to go through regular cleaning cycles?
- 114In Windows, the Brother printer or scanner driver windows are in a foreign language. How can I change the printer or scanner driver windows to be in a local language?
- 115One or more of my colors are not printing (blank).
- 116When I run the Firmware update tool, the "Program failed to run" message appears on my PC screen.
- 117Printer Jam or Paper Jam
- 118Reset Your Machine
- 119Uninstall the drivers. (macOS 13 or greater)
- 120Uninstall the ICA driver (macOS 10.13 - macOS 12).
- 121Paper is Jammed Inside the Machine
- 122Check the Serial Number
- 123Set the Date and Time
- 124Improve poor print quality.
- 125Refill Ink
- 126Print on Both Sides of the Paper Manually (Manual 2-sided Printing) (Windows)
- 127Uninstall the Brother Software and Drivers (Windows)
- 128Why do the color ink tanks run out of ink even though I never or rarely print in color?