FAQs & Troubleshooting
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187 Results
- 10113/05/2013What kind of memory can I use?
- 10210/05/2013Black toner marks appear across the page.
- 10310/05/2013White spots on black text and graphics or black spots appear at 94 mm (3.7 in.) intervals.
- 10410/05/2013White lines appears down the page.
- 10510/05/2013White lines appear across the page.
- 10610/05/2013I still see the "Toner Empty" message on the LCD even after replacing the toner cartridge.
- 10709/05/2013Replace the drum unit.
- 10809/05/2013Printouts are faint.
- 10926/04/2013Vertical black lines appear on the printout.
- 11025/04/2013Output sheets are completely black.
- 11128/02/2013When I print a document as a booklet from Microsoft Office 2003, a drawing object does not position correctly on the printed page. (For Windows BR-Script Printer Drivers users)
- 11212/06/2012NO PAPER XXXX (XXXX means "TRAY1"/"TRAY2" or "MP( Multi-purpose) TRAY" etc")
- 11308/05/2012In Windows, the Brother printer driver windows are in a foreign language. How can I change the printer driver windows to be in a local language?
- 11420/03/2012Why does the LCD of my machine display "CHANGE DRUM SOON"?
- 11519/03/2012Replace the toner cartridge.
- 11602/11/2011When I print from PowerPoint using the 2 in 1 feature, some of the borders around the document are not printed or lines are printed that shouldn't be there.
- 11702/11/2011When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 11831/10/2011I updated the Web BRAdmin and cannot enable the logging function.
- 11928/09/2011DX LEVER ERROR
- 12028/09/2011What kind of paper can I use?
- 12127/09/2011Use the "Booklet Printing" feature.
- 12227/09/2011Print on both sides of the paper(2-sided/Duplex Printing).
- 12326/09/2011Print on envelopes.
- 12422/09/2011JAM DUPLEX
- 12526/08/2011I heard a beep sound from the UPS (Uninterruptible Power Supply) when I turned on my Brother machine.
- 12626/10/2010When I connect the Brother machine to a USB hub, it doesn't work correctly.
- 12710/06/2010I cannot uninstall the printer driver using Printer Driver Uninstall Tool. (For Windows 7 users who use the printer driver with WSD connection only)
- 12802/06/2010My Antivirus Software gives a warning message during the installation of Web BRAdmin.
- 12913/04/2010Functions supported in the Windows 7 built-in drivers
- 13012/03/2010The paper is skewed when it's printed.
- 13110/02/2010I cannot install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 13226/11/2009What are the differences between the BRAdmin Professional and the Web BRAdmin software?
- 13321/08/2009I'm using Windows 2000/ XP. I get a mirrored print effect from some applications. What can I do?
- 13429/06/2009How do I factory reset the print server?
- 13508/06/2009NO DX TRAY
- 13610/03/2009Can I buy any MICR toner?
- 13713/06/2007Can my printer work on a SAP system?
- 13812/06/2007I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 13907/02/2007I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader®/ Reader®. What can I do to correct this?
- 14017/10/2006What kind of labels and transparencies can I use?
- 14117/10/2006The printer prints unexpectedly or it prints garbage.
- 14216/10/2006Features in the Automatic E-mail Printing
- 14316/10/2006How do I replace PF KIT?
- 14416/10/2006How do I replace LASER KIT?
- 14516/10/2006How do I replace FUSER KIT?
- 14616/10/2006FUSER OPEN
- 14716/10/2006SIZE ERROR DX
- 14816/10/2006STORAGE FULL
- 14916/10/2006BUFFER ERROR
- 15016/10/2006MANUAL FEED