FAQs & Troubleshooting
![]() |
Popular |
240 Results
- 101Copy on Both Sides of the Paper (2-sided Copy)
- 102Size Mismatch
- 103In Windows, the Brother printer or scanner driver windows are in a foreign language. How can I change the printer or scanner driver windows to be in a local language?
- 104Paper is Jammed in the Back of the Machine
- 105The network scanning feature does not work when pressing the scan key on my Brother machine control panel. (For Windows)
- 106Can I use non-Brother or third party supplies with the Brother machine?
- 107Print on envelopes, labels, or thick paper from the manual feed slot.
- 108I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 109I get a TS error when trying to print on a wireless network.
- 110Scan to Email Attachment
- 111Save Scanned Data to a Folder as a PDF File
- 112My Brother machine is unresponsive.
- 113Access Web Based Management
- 114Import a CA Certificate
- 115Possible solutions for print quality issues
- 116"Offline" appears on the Status Monitor.
- 117Copy an ID Card
- 118Open the "Scanners and Cameras" and Properties.
- 119Important points you need to confirm before configuring your Brother machine for a wireless network.
- 120Print the WLAN Report
- 121Supported models of Universal Printer Driver for PCL
- 122Find the Wireless Security Information (e.g. SSID, Network key etc.) for Windows
- 123I cannot print from my computer via USB.
- 124Some characters are missing when printing PDF files from Adobe® Acrobat® / Adobe® Acrobat® Reader® / Adobe® Reader®. What can I do to correct this?
- 125Poor fixing
- 126Scan a document in OS X 10.8/macOS 10.12 - 10.15.
- 127The BRAdmin Professional software is not able to locate the Brother machine on my network.
- 128Reset the Network Settings to the Factory Settings
- 129Ghosting images
- 130What is the default password for my Brother machine?
- 131Update the Driver or Firmware for your Brother machine
- 132Set up a Brother machine and your mobile device on a wireless network
- 133Updating my machine's firmware using the "Firmware Update" menu or Brother iPrint&Scan results in an error.
- 134Save Scanned Data to a Folder as a PDF File Using ControlCenter4 Advanced Mode (Windows)
- 135A message appears informing to "The optical photoconductor needs to be replaced./ The paper tray is almost empty. " on my Macintosh.
- 136Print Documents Securely Using SSL/TLS
- 137Create a Self-signed Certificate
- 138Step by Step Guide for Creating and Installing a Certificate
- 139Check the firmware version.
- 140Open the Status Monitor
- 141I cannot find some option in the Printing preferences. (For Windows)
- 142Open the Control Panel (For Windows)
- 143How to identify your Operating System (OS).
- 144Find the Wireless Security Information (e.g. SSID, Network key etc.) for Mac OS X 10.10.5 or greater
- 145When I install the drivers, Norton AntiVirus displays a Security Alert that a medium risk application "[file name].exe is attempting to connect to a DNS server".
- 146Enlarge or Reduce Copied Images
- 147Scan a document in Windows 8 and Windows 10.
- 148Check the Node Name of the Brother machine
- 149Clean the Scanner
- 150I'm trying to install the driver with network settings, but I cannot locate a network connected Brother machine and complete the driver installation. (For Windows)