FAQs & Troubleshooting
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60 Results
- 5106/04/2020P-touch Editor sometimes crashes. (For Office 2013 or 2016 users)
- 5231/03/2020The printer will not turn on.
- 5331/03/2020Can I use my car cigarette lighter socket to charge the battery?
- 5427/03/2020I cannot install the printer driver because the installation stops after I connect the printer to my computer.
- 5507/10/2019When I try to print multiple pages via Bluetooth® from a Windows 8 computer, the print becomes garbled.
- 5620/03/2019I get the message "OneDrive could not be accessed" and cannot open or save any files. (P-touch Editor 5.1/5.2 for Windows)
- 5712/03/2019When I try to use the database function, the error message "Code=800401f9 Msg: Error in the DLL Source: ADODB. Connection Description:" appears. What should I do?
- 5815/05/2017I created a template using P-touch Editor and transferred it to my printer. But the print result is different from what I see on the P-touch Editor screen.
- 5906/01/2015Error messages do not appear when using the USB connection of my printer.
- 6005/01/2015I'm using a USB 3.0 connection. Although I can print, either the Checks Media function, Printer Setting Tool/P-touch Utility, or the distributed printing function do not work. (Windows Vista / Windows 7 / Windows Server 2008 / 2008 R2)