FAQs & Troubleshooting
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276 Results
- 51When I try to OCR into WordPad using PaperPort® 8.0SE or 9.0SE or Brother Control Center, the text comes out as gibberish. This started after I installed Windows® XP Service Pack 2 (SP2). Why and what should I do?
- 52Where is the USB port on the machine? I can't find it on the back of the unit.
- 53When I run the Firmware update tool or the I-FAX install tool, the "Program failed to run" message appears on my PC screen. What do I do?
- 54I replaced my ink cartridge, but the LCD is still displaying "Ink Empty". What can I do?
- 55I am trying to use a Brother driver from the CD supplied with the machine or downloaded from the Internet, and I cannot scan from Windows Server 2003, Windows Server 2008, Windows Server 2008 R2, or Windows Server 2012.
- 56The BRAdmin Professional software is not able to locate the Brother machine on my network.
- 57I'm trying to install the driver with network settings, but I cannot locate a network connected Brother machine and complete the driver installation. (For Windows)
- 58I'm using the Simple Network Configuration capabilities of Apple® Mac OS X. The printer appears in the "Print Center", "Printer Setup Utility", "Print & Fax", "Print & Scan" or "Printers & Scanners", but I cannot print.
- 59What are the differences between the BRAdmin Professional and the Web BRAdmin software?
- 60Where is the full User's Guide? I can't find enough information in the paper manual.
- 61Uninstall the drivers (Windows)
- 62My Antivirus Software gives a warning message during the installation of Web BRAdmin.
- 63I'm using Ubuntu 23.04 on their derivatives. I cannot print from Brother Inkjet Printer. (Linux)
- 64My machine prints 2-sided when I select 1-sided printing in the driver (Linux)
- 65How to use Scan-key-tool features. (Scan-to-File, Scan-to-Image or Scan-to E-mail) (Linux)
- 66I'm using a Debian based distribution (e.g. Ubuntu, Kubuntu etc). When installing the CUPS Wrapper driver, I get the following error message: "/usr/local/Brother/cupswrapper/cupswrapper[model name]: No such file or directory". (Linux)
- 67Windows 10 Support Information
- 68Open the Control Panel (For Windows)
- 69Verify the Brother machine connected to the Wired Network (For Macintosh)
- 70Verify the Brother machine connected to the Wired Network (For Windows)
- 71The scanned image is blurred, garbled, or distorted when using ControlCenter2 or the SCAN key on my Brother machine. (For Mac OS X 10.5)
- 72A message to install Java runtime appears when I start some applications on Mac OS X 10.7 or greater.
- 73I cannot print from my computer via USB.
- 74I can print but cannot scan via network. (For Windows)
- 75Windows 7 Support Information
- 76I cannot scan via USB. (Mac OS X)
- 77I'm using Mac OS X 10.5. When trying to scan using the Brother ControlCenter2 with the USB interface, the ControlCenter2 screen will close. What should I do?
- 78When trying to use the Brother ControlCenter2, the error "CC025" appears. What should I do?
- 79Why is it necessary for my machine to go through regular cleaning cycles?
- 80The Printer Driver doesn't show the resolution of my prints, what do the Driver settings mean in terms of resolution?
- 81Scan a document in Mac OS X 10.7.
- 82Scan a document in Mac OS X 10.6.
- 83Scan a document from a Windows Vista application
- 84Add my Brother machine (the printer driver) using Mac OS X 10.5 - 10.11.
- 85Uninstall the drivers. (Mac OS X 10.6 - macOS 12)
- 86Uninstall the drivers. (Mac OS X 10.5)
- 87Uninstall the drivers. (Mac OS X 10.2 - 10.4)
- 88Where can I find the serial number for my unit?
- 89How do I clear the message "MFC is Busy" or "Connect Failure"?
- 90The network scanning feature does not work when pressing the scan key on my Brother machine control panel. (For Windows)
- 91What is the "Station ID" and how do I set it?
- 92I cannot install the fax driver (brmfcfaxdrv) in Fedora 40 or later, or in its derivatives. (Linux)
- 93I cannot install the scanner driver (brscan5) in Fedora 40 or later. (Linux)
- 94I cannot install Scan-key-tool in Ubuntu 23.10 or later, or in its derivatives. (Linux)
- 95I cannot install the driver when using the Driver Install Tool. (Linux)
- 96I cannot install the Linux printer driver in Fedora 33 or later. (Linux)
- 97My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 98Configure and use PC-FAX (CUPS) (Linux)
- 99Configure the Scan to Email Feature (Linux)
- 100Configure and use the Scan Key Tool (Linux)