FAQs & Troubleshooting
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242 Results
- 51Can third party ink be used to refill the ink cartridges?
- 52When I try to print thin color borders in Microsoft® Excel, the borders are printed in black.
- 53Where is the USB port on the machine?
- 54What does "NG" or "ERROR" on the Transmission Verification Report mean?
- 55The LCD displays an error code (number). What does it mean?
- 56How do I print envelopes?
- 57Why do the color ink cartridges run out of ink even though I never or rarely print in color?
- 58I cannot install Scan-key-tool in Ubuntu 23.10 or later, or in its derivatives. (Linux)
- 59I'm using Ubuntu 23.04 on their derivatives. I cannot print from Brother Inkjet Printer. (Linux)
- 60Cannot print after a Windows 10 update (June 2020)
- 61I cannot scan from my Brother machine in Ubuntu 16.10 (Linux)
- 62When I print images, the quality is not good (Linux)
- 63My machine prints 2-sided when I select 1-sided printing in the driver (Linux)
- 64The downloaded driver's name is different from my machine's name. (Linux)
- 65Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 66I'm using Fedora 28 or later. I cannot scan from my Brother Machine or it says that it cannot find the Brother Machine. (Linux)
- 67I cannot scan when using SELinux (Security-Enhanced Linux)
- 68When I try to use the scan key on my network connected machine, I receive the error "Check connection" or I can not select anything except "scan to FTP". (Linux)
- 69Uninstall Scan-key-tool. (Linux)
- 70All print jobs are aborted and nothing is printed. (Linux)
- 71Send a fax using PC-FAX with LPD/LPRng (Linux)
- 72I want to print using CUPS while keeping SELinux enabled. (Linux)
- 73Firewall port requirements of the Scan Key Tool (Linux)
- 74Install the built-in drivers (For Windows 8 and Windows 10)
- 75Open the "Scanners and Cameras" and Properties.
- 76I cannot print from my computer via USB.
- 77My machine only prints one copy of my document even though I have asked it to print two or more. (For Windows 2000/XP and Windows Vista)
- 78I cannot scan via USB. (Mac OS X)
- 79I cannot use the Scan to E-mail with ControlCenter3 after installing Office 2010.
- 80When I print photos, the color quality is not good.
- 81How do I start the Scanner and Camera Wizard in Windows Vista/ Windows 7?
- 82When I print from Microsoft Excel 2002/2003, Word 2002/2003 or PowerPoint 2002/2003, semitransparent graphics are printed incorrectly.
- 83I am using Voice Over Internet Protocol (VoIP) and I'm having problems sending faxes.
- 84I'm using Outlook address book for PC-FAX sending. When I click on the "Address Book" button in the FAX Sending dialog box, an error message is shown and I cannot open the Outlook Address Book.
- 85I'm using Mac OS X 10.4 Tiger. I cannot scan after installing the scanner driver.
- 86Scan a document in OS X 10.8/macOS 10.12 - 10.15.
- 87Scan a document in Windows 8 and Windows 10.
- 88Scan a document from a Windows Vista application
- 89Scan a document from a Windows XP application
- 90Glossy Paper does not feed correctly. What can I do?
- 91When scanning to OCR from PaperPort® SE, the following error message appears: "System error incurred in external ink module EZText.g32. The OCR server is unable to process the document". I have Windows XP Service Pack 2 (SP2) installed. What should I do?
- 92When scanning to OCR from Brother Control Center3, the OCR application doesn't launch. I have Windows XP Service Pack 2 (SP2) installed. What should I do?
- 93How do I clear the message "INK EMPTY" from the display?
- 94Add my Brother machine (the printer driver) using Mac OS X 10.5 - 10.11.
- 95Uninstall the drivers. (Mac OS X 10.5)
- 96Uninstall the drivers. (Mac OS X 10.2 - 10.4)
- 97How do I clean the Scanner to improve the copy or fax quality?
- 98Improve poor print quality.
- 99When I connect the Brother machine to a USB hub, it doesn't work correctly.
- 100When receiving a single page fax, why does the fax print on two pages or a blank sheet ejects afterwards?