FAQs & Troubleshooting
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119 Results
Note: “*” indicates that the content is from the Online User’s Guide.
- 5101/06/2023Add your Brother machine with AirPrint (macOS)
- 5201/06/2023Delete print jobs from the print queue.
- 5316/05/2023I cannot print from my computer via USB.
- 5427/03/2023Change the printer driver settings (Windows)
- 5527/03/2023"Offline" appears on the Status Monitor. (Windows)
- 5623/01/2023Update the Driver or Firmware for your Brother machine
- 5719/12/2022Can I use non-Brother or third party supplies with the Brother machine?
- 5813/12/2022How to identify your Operating System (OS).
- 5920/10/2022How do I use Mopria™ Print Service (MPS) with my Brother machine?
- 6020/10/2022Install the Brother Mobile Connect application (for mobile device)
- 6127/09/2022The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 6230/08/2022I cannot install the Linux printer driver in Fedora 33 or later. (Linux)
- 6322/08/2022Configure the Scan to Email Feature (Linux)
- 6409/08/2022I get the "Filter "brlpdwrapper[model name]" for printer "[model name]" not available: No such file or directory" error on Gentoo (Linux)
- 6526/07/2022Configure and use the Scan Key Tool (Linux)
- 6623/06/2022I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 6720/04/2022Uninstall the Brother Software and Drivers (Windows)
- 6814/04/2022I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 6911/04/2022Control Printer Driver settings (only available for Windows)
- 7011/04/2022Cannot Print ##
- 7107/04/2022How to use Scan-key-tool features. (Scan-to-File, Scan-to-Image or Scan-to E-mail) (Linux)
- 7224/03/2022I cannot find some option in the Printing preferences. (For Windows)
- 7324/03/2022I cannot save a file downloaded from the Brother support website (For Windows)
- 7410/03/2022Drum !
- 7515/12/2021I cannot connect my machine to a Windows 11 computer via USB.
- 7629/11/2021A security warning appears when accessing Web Based Management via HTTPS.
- 7729/11/2021When accessing Web Based Management via HTTPS, I get a security warning that the connection is not private or that the site is not secure.
- 7810/11/2021Open the Control Panel (For Windows)
- 7912/10/2021I cannot install Brother drivers on Debian 10 or later (Linux)
- 8029/07/2021I cannot install the scanner driver in Ubuntu 21.04. (Linux)
- 8119/03/2021I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 8227/07/2020The scan key does not work after reconnecting the USB cable or rebooting my machine (openSUSE 11.4) (Linux)
- 8306/07/2020Change the brscan5 scan settings using XSane (Linux)
- 8406/07/2020Important points for specifying the scan area (Linux)
- 8506/07/2020What driver package format is supported by my Linux distribution?
- 8602/06/2020Install your Brother machine's software from the supplied installation disc or from Full Driver Package. (Windows)
- 8702/06/2020Open the Status Monitor (Windows)
- 8813/05/2020Firewall port requirements of the Scan Key Tool (Linux)
- 8906/04/2020I installed scan-key-tool, but it does not work. (Linux)
- 9006/04/2020Delete a network scanner entry. (Linux)
- 9119/03/2020Check the remaining ink or toner level (Linux)
- 9206/01/2020When I print images, the quality is not good (Linux)
- 9325/12/2019Protect your Brother machine against unauthorised access over the network
- 9406/12/2019Where can I download Brother iPrint&Scan application for Mac?
- 9503/12/2019The downloaded driver's name is different from my machine's name. (Linux)
- 9603/12/2019The driver installation was successful but I cannot print on Redhat, Fedora, or CentOS (Linux)
- 9727/11/2019My machine prints 2-sided when I select 1-sided printing in the driver (Linux)
- 9829/10/2019Large characters are printed incorrectly. (Linux)
- 9929/10/2019The driver installation finished successfully but I cannot print. (Linux)
- 10023/10/2019To install the printer driver easily using a tool. (Linux)