FAQs & Troubleshooting
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271 Results
- 5119/12/2022I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Ended" or the Toner LED is still on or flashing.
- 5213/12/2022Open the Status Monitor
- 5313/12/2022How to identify your Operating System (OS).
- 5424/11/2022Create a Certificate Signing Request (CSR)
- 5524/11/2022Import a Certificate and Private Key
- 5615/11/2022Export the Certificate and Private Key
- 5725/10/2022Print Documents Securely Using SSL/TLS
- 5824/10/2022Install a Certificate on Your Brother Machine
- 5920/10/2022How do I use Mopria™ Print Service (MPS) with my Brother machine?
- 6013/10/2022Print the Network Configuration Report
- 6127/09/2022The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 6226/09/2022When I install the drivers, Norton AntiVirus displays a Security Alert that a medium risk application "[file name].exe is attempting to connect to a DNS server".
- 6330/08/2022I cannot install the Linux printer driver in Fedora 33 or later. (Linux)
- 6422/08/2022Configure the Scan to Email Feature (Linux)
- 6516/08/2022Print as a Booklet Automatically (Windows)
- 6610/08/2022Replace the Toner Cartridge
- 6709/08/2022I get the "Filter "brlpdwrapper[model name]" for printer "[model name]" not available: No such file or directory" error on Gentoo (Linux)
- 6828/07/2022Update the Driver or Firmware for your Brother machine
- 6926/07/2022Configure and use the Scan Key Tool (Linux)
- 7019/07/2022I cannot find some options in the Print dialog box. (For OS X v10.7 to 10.15)
- 7130/06/2022Check the Node Name of the Brother machine
- 7223/06/2022I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 7320/06/2022Add my Brother machine (the printer driver) using macOS 10.12 - 10.15.
- 7420/06/2022Access Web Based Management
- 7509/05/2022My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 7625/04/2022Where can I find my Brother machine's serial number?
- 7714/04/2022I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 7813/04/2022Uninstall the Brother Software and Drivers (Windows)
- 7911/04/2022Wireless setup is requesting a WPS PIN to complete the setup
- 8011/04/2022My Brother machine could not be found over the network when I installed drivers on my computer.
- 8107/04/2022How to use Scan-key-tool features. (Scan-to-File, Scan-to-Image or Scan-to E-mail) (Linux)
- 8201/04/2022Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
- 8301/04/2022Add my Brother machine (the printer driver) using Mac OS X 10.5 - 10.11.
- 8424/03/2022I cannot find some option in the Printing preferences. (For Windows)
- 8524/03/2022I cannot save a file downloaded from the Brother support website (For Windows)
- 8617/03/2022I cannot install the driver when using the Driver Install Tool. (Linux)
- 8731/01/2022Paper is Jammed in the Output Paper Tray
- 8831/01/2022Remove Small Scraps of Paper Jammed in the ADF
- 8931/01/2022Document is Jammed under the Document Cover
- 9031/01/2022Document is Jammed in the Top of the ADF Unit
- 9131/01/2022Upload Scanned Data to an FTP Server
- 9231/01/2022Scan to Email Attachment Using ControlCenter4 Advanced Mode (Windows)
- 9331/01/2022Scan to Email Attachment
- 9431/01/2022Scan to an Editable Text File (OCR)
- 9531/01/2022Save Scanned Data to a Folder as a PDF File Using ControlCenter4 Advanced Mode (Windows)
- 9631/01/2022Save Scanned Data to a Folder as a PDF File Using ControlCenter4 Home Mode (Windows)
- 9731/01/2022Save Scanned Data to a Folder as a PDF File
- 9831/01/2022Load Paper in the Paper Tray
- 9931/01/2022Send an Email Securely Using SSL/TLS
- 10031/01/2022Send an Email with User Authentication