FAQs & Troubleshooting
![]() |
Popular |
89 Results
- 51Replace Roller
- 52Replace Pad
- 53On my Brother machine I selected "Scan to Network" using the control panel or SCAN key, but I cannot find my Macintosh.
- 54What is Brother Web Connect?
- 55Scan from the Brother iPrint&Scan application using your iOS supported devices including iPhone, iPad and iPod touch.
- 56I cannot install the driver on Macintosh from the CD-ROM supplied with my Brother machine. (For Mac OS X 10.7 or later)
- 57A message to install Java runtime appears when I start some applications on Mac OS X 10.7 or greater.
- 58I cannot connect my machine to the wireless network.
- 59Duplex (two-sided) scan
- 60Unable to Scan XX
- 61Discover the MAC address of the Brother network card
- 62Find the Wireless Security Information (e.g. SSID, Network key etc.) for Mac OS X 10.10.5 or greater
- 63Can I print from or scan to Android™ Smartphone?
- 64Can I print from and scan to iPhone, iPod touch and iPad?
- 65Replace Parts
- 66I cannot scan from my computer via network. (For Macintosh)
- 67I cannot scan from my computer via network. (For Windows)
- 68Check the IP addresses of your PC and the Brother machine
- 69Scan and save a document in PDF format using the SCAN key on my Brother machine (Scan to File)
- 70Scan and save a document in PDF format for Windows (Scan to File)
- 71Scan and save a document in PDF format for macOS 10.14 or earlier (Scan to File)
- 72I cannot scan via network getting the error "CC031" or "MTW012". (Mac OS X)
- 73Scan multiple pages into one file instead of each scan being saved as a separate file.
- 74Clean the Pick-up Roller
- 75I'm using Mac OS X 10.7.x or greater. The network scanning feature does not work when using the SCAN key or the control panel of my Brother machine.
- 76Unusable Device
- 77Cover is Open
- 78I am using Scan to Email (E-mail server) function to send a scanned document directly to an E-mail address. Since our provider requires an authentication for the SMTP server, I am not able to use this function anymore.
- 79In Windows, the Brother printer or scanner driver windows are in a foreign language. How can I change the printer or scanner driver windows to be in a local language?
- 80Scan a document in Windows 8 and Windows 10.
- 81Document Jam
- 82When I run the Firmware update tool or the I-FAX install tool, the "Program failed to run" message appears on my PC screen. What do I do?
- 83Check your machine's IP Address or Node Name
- 84Out of Memory
- 85Clean the scanner
- 86The BRAdmin Professional software is not able to locate the Brother machine on my network.
- 87I'm trying to install the driver with network settings, but I cannot locate a network connected Brother machine and complete the driver installation. (For Windows)
- 88The network scanning feature does not work when pressing the scan key on my Brother machine control panel. (For Windows)
- 89Uninstall the Brother Software and Drivers (Windows)