FAQs & Troubleshooting
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279 Results
- 51How do I factory reset the print server?
- 52I'm using Windows®. I am trying to receive faxes into my PC with the MFC connected to a phone line using distinctive ring. The PC-FAX Receive software is answering all incoming calls, regular ring and distinctive ring. What do I do?
- 53Why can't I print when an ink cartridge is empty?
- 54Why do the color ink cartridges run out of ink even though I never or rarely print in color?
- 55My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 56I cannot install Brother drivers on Debian 10 or later (Linux)
- 57Delete a network scanner entry. (Linux)
- 58Pre-Required Procedures (Linux)
- 59Verify the Brother machine connected to the Wired Network (For Windows)
- 60What is the Network Shared printing?
- 61Can I print from or scan to Android™ Smartphone?
- 62Can I print from and scan to iPhone, iPod touch and iPad?
- 63The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 64I can print but cannot scan via network. (For Macintosh)
- 65Verify if the Brother machine has a dial tone
- 66I'm using Windows Vista or Windows 7 and trying to use a Brother machine connected to the network, but the machine stays offline and I cannot print.
- 67Can I use voice mail on the same line as my Brother machine?
- 68How do I use my Outlook contacts with my Brother PC-Fax? (import)
- 69What is the difference between the Modern user interface and the Classic user interface of ControlCenter3?
- 70Change the user interface of ControlCenter3
- 71The Printer Driver does not show print resolution. How do I determine the resolution settings?
- 72Scan a document using "Scanner and Camera Wizard" in Windows XP
- 73Scan an image and insert it into an Office 2007 application. (For Windows Vista or later)
- 74How do I print the received faxes that are stored in memory? (Fax Storage)
- 75Add my Brother machine (the printer driver) using Mac OS X 10.5 - 10.11.
- 76Uninstall the drivers. (Mac OS X 10.2 - 10.4)
- 77I am experiencing problems sending a fax.
- 78I'm trying to install the driver with network settings, but I cannot locate a network connected Brother machine and complete the driver installation. (For Windows)
- 79The network scanning feature does not work when pressing the scan key on my Brother machine control panel. (For Windows)
- 80What is the "Station ID" and how do I set it?
- 81I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 82What is Multi-Function Link Pro Suite?
- 83I cannot receive a color fax. Why?
- 84Black Ink is still wet after printing on Glossy Paper (For PC Printing).
- 85How do I know the current network configuration?
- 86I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 87Cannot print after a Windows 10 update (June 2020)
- 88When I try to use the scan key on my network connected machine, I receive the error "Check connection" or I can not select anything except "scan to FTP". (Linux)
- 89Send a fax using PC-FAX with LPD/LPRng (Linux)
- 90Delete print jobs from the print queue.
- 91I cannot make borderless prints.
- 92The Error message "A file required cannot be found.(CC035)" appears when I click "Remote Setup" or "Quick-Dial" button from ControlCenter2. (For Macintosh)
- 93Locate files scanned with ControlCenter2 (For Macintosh)
- 94I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 95Change the printer driver settings (Windows/macOS)
- 96Changes to the contents stored in the address book do not become effective in the stored speed dial numbers in Windows.
- 97The error message "An error occurred during the installation. ... . IS015- GetOsVersion - 1" appears when installing the Full Driver & Software Packages for Windows 7 downloaded from the "Download" section.
- 98I cannot scan via USB. (Mac OS X)
- 99I'm using Mac OS X 10.5. When trying to scan using the Brother ControlCenter2 with the USB interface, the ControlCenter2 screen will close. What should I do?
- 100Configure or change the settings of the ControlCenter 2 or 3 scanning options