FAQs & Troubleshooting
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137 Results
Note: “*” indicates that the content is from the Online User’s Guide.
- 51Firewall port requirements of the Scan Key Tool (Linux)
- 52Paper is Jammed in the Output Paper Tray *
- 53Install your Brother machine's software from the supplied installation disc or from Full Driver Package. (Windows)
- 54Update the Driver or Firmware for your Brother machine
- 55I get a TS error when trying to print on a wireless network.
- 56Set up your Brother machine on a wireless network (Windows/macOS)
- 57I cannot print on a wireless (Wi-Fi) network (Windows)
- 58Set up a Brother machine and your mobile device on a wireless (Wi-Fi) network
- 59I cannot print on a wireless (Wi-Fi) network (Mac)
- 60How do I use Mopria™ Print Service (MPS) with my Brother machine?
- 61The message "Retry Updating by USB" or "Retry by USB" appears on the machine's LCD when the machine is turned on.
- 62Control Printer Driver settings (only available for Windows)
- 63Access Web Based Management *
- 64I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 65Enable the Brother machine's network interface.
- 66Install the Brother Mobile Connect application (for mobile device)
- 67Check the firmware version.
- 68My Brother machine could not be found over the network when I installed drivers on my computer.
- 69Printed pages are compressed, horizontal stripes appear, or characters in the top, bottom, left and right margins are cut off.
- 70Open the Status Monitor (Windows)
- 71Delete print jobs from the print queue.
- 72I cannot find some option in the Printing preferences. (For Windows)
- 73Open the Control Panel (For Windows)
- 74Paper is Jammed in the Manual Feed Slot *
- 75What is the difference between the toner cartridge and the drum unit?
- 76The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 77I still receive the error message "Replace Drum", "Drum End Soon" or "Drum Stop" after I replace the drum unit with a new one.
- 78Important points you need to confirm before configuring your Brother machine for a wireless network.
- 79Print the WLAN Report *
- 80Load and Print Paper in the Manual Feed Slot *
- 81What is the Network Shared printing?
- 82Supported models of Universal Printer Driver for BR-Script (PostScript language emulation)
- 83Cannot Scan ##
- 84Discover the MAC address of the Brother network card
- 85Find the Wireless Security Information (e.g. SSID, Network key etc.) for Mac OS X 10.10.5 or greater
- 86Find the Wireless Security Information (e.g. SSID, Network key etc.) for Windows
- 87Adjust color settings by using the custom setting in the printer driver (Windows only)
- 88I cannot print from my computer via USB.
- 89Change the printer driver settings (Windows)
- 90Condensation
- 91Toner Error
- 92Cannot Print ##
- 93Cartridge Error
- 94No Toner
- 95The printer status is Offline or Paused.
- 96I cannot scan via network.
- 97I print mainly black and white documents. How can I stop the life of my color toner cartridges from decreasing when I print? (Windows only)
- 98Cannot Detect
- 99Missing thin lines in images
- 100Clean the Paper Pick-up Rollers *