FAQs & Troubleshooting
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129 Results
Note: “*” indicates that the content is from the Online User’s Guide.
- 5105/07/2023I cannot print on a wireless (Wi-Fi) network (Mac)
- 5208/06/2023I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 5306/06/2023I cannot print or scan via USB on Fedora 38 or later and on their derivatives (Linux)
- 5406/06/2023I cannot print or scan via USB on Debian 11 or later, Ubuntu 20.04 or later and on their derivatives (Linux)
- 5501/06/2023Add your Brother machine with AirPrint (macOS)
- 5601/06/2023Delete print jobs from the print queue.
- 5716/05/2023I cannot print from my computer via USB.
- 5811/05/2023Set up your Brother machine on a wireless network (Windows/macOS)
- 5907/04/2023I cannot print on a wireless (Wi-Fi) network (Windows)
- 6027/03/2023Change the printer driver settings (Windows)
- 6127/03/2023"Offline" appears on the Status Monitor. (Windows)
- 6215/02/2023Find the Wireless Security Information (e.g. SSID, Network key etc.) for Windows
- 6323/01/2023The printer status is Offline or Paused.
- 6423/01/2023Update the Driver or Firmware for your Brother machine
- 6519/12/2022Can I use non-Brother or third party supplies with the Brother machine?
- 6613/12/2022How to identify your Operating System (OS).
- 6720/10/2022How do I use Mopria™ Print Service (MPS) with my Brother machine?
- 6820/10/2022Install the Brother Mobile Connect application (for mobile device)
- 6927/09/2022The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 7030/08/2022I cannot install the Linux printer driver in Fedora 33 or later. (Linux)
- 7122/08/2022Configure the Scan to Email Feature (Linux)
- 7209/08/2022I get the "Filter "brlpdwrapper[model name]" for printer "[model name]" not available: No such file or directory" error on Gentoo (Linux)
- 7326/07/2022Configure and use the Scan Key Tool (Linux)
- 7423/06/2022I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 7520/04/2022Uninstall the Brother Software and Drivers (Windows)
- 7614/04/2022I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 7711/04/2022Wireless setup is requesting a WPS PIN to complete the setup
- 7811/04/2022My Brother machine could not be found over the network when I installed drivers on my computer.
- 7911/04/2022Control Printer Driver settings (only available for Windows)
- 8011/04/2022Cannot Print ##
- 8107/04/2022How to use Scan-key-tool features. (Scan-to-File, Scan-to-Image or Scan-to E-mail) (Linux)
- 8224/03/2022I cannot find some option in the Printing preferences. (For Windows)
- 8324/03/2022I cannot save a file downloaded from the Brother support website (For Windows)
- 8410/03/2022Drum !
- 8515/12/2021I cannot connect my machine to a Windows 11 computer via USB.
- 8629/11/2021A security warning appears when accessing Web Based Management via HTTPS.
- 8729/11/2021When accessing Web Based Management via HTTPS, I get a security warning that the connection is not private or that the site is not secure.
- 8810/11/2021Open the Control Panel (For Windows)
- 8912/10/2021I cannot install Brother drivers on Debian 10 or later (Linux)
- 9029/07/2021I cannot install the scanner driver in Ubuntu 21.04. (Linux)
- 9119/03/2021I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 9227/07/2020The scan key does not work after reconnecting the USB cable or rebooting my machine (openSUSE 11.4) (Linux)
- 9306/07/2020Change the brscan5 scan settings using XSane (Linux)
- 9406/07/2020Important points for specifying the scan area (Linux)
- 9506/07/2020What driver package format is supported by my Linux distribution?
- 9602/06/2020Install your Brother machine's software from the supplied installation disc or from Full Driver Package. (Windows)
- 9702/06/2020Open the Status Monitor (Windows)
- 9813/05/2020Firewall port requirements of the Scan Key Tool (Linux)
- 9906/04/2020I installed scan-key-tool, but it does not work. (Linux)
- 10006/04/2020Delete a network scanner entry. (Linux)