FAQs & Troubleshooting
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- 1Find the Wireless Security Information (e.g., SSID, Network key, etc.) for Windows
- 2The paper settings specified from the server computer are not reflected on the client computer.
- 3How do I connect the printer to my computer using both the Infrastructure mode and the Wireless Direct mode?
- 4Can I edit or print data created in other applications? (P-touch Editor 5.x for Windows)
- 5Use Remote Update to download files to your printer from an FTP server
- 6I created a template using P-touch Editor and transferred it to my printer. But the print result is different from what I see on the P-touch Editor screen.
- 7The LED indicator or the LCD is not lit.
- 8I cannot print after updating the firmware or font data.
- 9What iOS mobile application can I use?
- 10I cannot connect my machine to the wireless network.
- 11(Video) I connected multiple printers of the same model to one computer but can only print from one of them.
- 12My printed documents are incomplete or a blue screen appears when printing after a Windows 10 update (March 2021)
- 13My computer/mobile device shows two Bluetooth® printers and after pairing my printer I cannot print and get a communication error.
- 14How do I select just certain data (cells) in the Excel spreadsheet to place on the label? (P-touch Editor 5.x for Windows)
- 15I cannot connect my printer to a Windows 11 computer via USB.
- 16The printer does not enter the sleep mode when it is connected via a wireless LAN.
- 17Installing a CA certificate
- 18How to use the Paper Size Setup (for Windows)
- 19When I try to print via Bluetooth on Windows 7 after installing the printer driver, the following error message appears: "Device driver software was not successfully installed".
- 20P-touch Editor sometimes crashes. (For Office 2013 or 2016 users)
- 21How to connect to a DC power socket (Optional)
- 22How to charge the rechargeable Li-ion battery
- 23I can no longer print from my computer via Bluetooth® even though I was able to print previously.
- 24What methods can I use to configure wireless settings?
- 25The WLAN icon appears on the LCD, but the printer cannot communicate with other devices via a wireless LAN.
- 26Transfer Express cannot detect my printer when it is connected to a Windows 11 computer via USB.
- 27I cannot install the driver on multiple versions of Linux (Ubuntu 16.04 and 18.04, Mint 18.3 and 19) and the message "Job completed, filter error or no driver" is displayed. (Linux®)
- 28How to open the Devices and Printers window
- 29When I try to connect the printer and my computer via Bluetooth®, the printer is not found in the [Add a device] / [Add Wireless Device] window. (Windows 7/Vista)
- 30What is the JPEG printing and how can I use it?
- 31The size of all characters is automatically reduced when more text is added. (P-touch Editor 5.x for Windows)
- 32The printed bar code image is different from what I see on the P-touch Editor screen. (P-touch Editor 5.x for Windows)
- 33How do I uninstall the printer driver?
- 34What do the indicator lights mean?
- 35How do I reset Wi-Fi® setting?
- 36How to identify your Operating System (OS) for Windows or Mac
- 37(Video) How to use Excel data to print labels (P-touch Editor 5.x for Windows)
- 38Where can I find my Brother printer's serial number?
- 39How to use the Roll Holder Stop
- 40I cannot save a file downloaded from the Brother support website (For Windows)
- 41What Android™ mobile application can I use?
- 42The machine cannot print over the network. / The machine is not found on the network even after successful installation.
- 43How do I transfer label templates with P-touch Transfer Express?
- 44How do I create name badges by joining "First Name" and "Last Name" fields together? (P-touch Editor 5.x for Windows)
- 45How do I initialize and clear the printer to factory default settings?
- 46How can I change the IP address in order to use the product in a different network environment?
- 47Print free-length labels with the set length (Linux®)
- 48Installing the LPR driver and CUPS wrapper driver (Linux®)
- 49Uninstalling the printer drivers (Linux®)
- 50Is it possible to connect more than one Brother machine to my computer? (Linux®)